9200 Transfer of Assistance

When a recipient requests a case be managed by another service center due to a move or other reason, the worker and the client or responsible party shall determine where the case should be managed based on the best interests of the client. If the recipient chooses to have benefits and services established and maintained in the service center for the new county, the current office is responsible for transferring the case to the new office. All existing paper files and electronic cases should be transferred to the new office at the time of the case transfer.

If the recipient now resides in another county, but chooses to continue to have the case managed by the current office, EES staff in the current office should process the change in accordance with 9121.1 or 9122.1. The eligibility system should be updated (including cash need standard) with the known changes.

9210 Pending Applications - When an applicant requests the case be managed by another service center due to a move or other reason prior to application processing, the worker and the client or responsible party shall determine where the case should be managed based on the best interests of the client. If the applicant chooses to have benefits and services established and maintained in the service center for the new county or a service center different from the current one, the current office shall immediately forward both the electronic file and the paper file to the new office processing any expedited benefits prior to transfer. An informational notice shall be sent to the client to advise of the action and of the new office responsible for the application.