Non-Compliance is most frequently a failure to provide, failure to cooperate, or a penalty record. This record is used by EDBC to deny or discontinue a consumer or a program. Rules use the non-compliance record when determining eligibility.

NOTE: If using the Eligibility Non-Compliance Detail page to indicate failure to provide, you must update the Verified field from Pending to Refused for any requested information not returned.

Eligibility Non-Compliance

Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Non-Compliance from Task Navigation. The Eligibility Non-Compliance List page displays.
Click the Add button. The Eligibility Non-Compliance Detail page displays.
Select the consumer from the Name drop-down menu.
Select the Type of Non-Compliance from the drop-down menu. After the type is selected a Reason drop-down displays.
Select the appropriate Reason related to the type of non-compliance.
Enter the Begin Date using the <mm/dd/yyyy> format or the calendar icon. The begin date is the first day of the month the non-compliance needs to start.
Click the Save and Add Another button to add additional records. Otherwise, click the Save and Return button.

Eligibility Non-Compliance Table

Non-Compliance Type	Reason	Who is Closed
Failure To Cooperate	Medical Subrogation	Person Only
Failure To Cooperate	Child Support Non-Cooperation	Person Only
Failure to Provide	Information Needed for Medical Eligibility	Person Only
	Name and/or Identity	Person Only
	Non-Citizenship Documents	Person Only
	Proof of Income	Everyone on Program
	Proof of Trust	Everyone on Program
	Residence	Person Only
	Social Security Number	Person Only