Person Search

Master Person Index (MPI) – Used in the Person Search Process

Before beginning the File Clearance process, the user must complete the Person Search process.

This is done by accessing the Person Search page. It is important to complete a thorough search to avoid creating duplicate persons or additional case numbers during the File Clearance and Registration process.

While outside the context of a case:

  1. Select Case Info from Global Navigation. The Person Search page displays.

  2. Complete a search with as much of the consumer’s information as possible:

NOTE: If the consumer is not found, both First Name and Last Name fields utilize a wild card search. Therefore, the user can enter partial first and last names to get a larger return on their search. For example, if the user was looking for Barbara Jenkins, they could enter Bar in the First Name field and Jenk in the Last Name field. This would return any persons whose first three letters of their first name are ‘Bar’ and the first four letters of their last name are ‘Jenk’.

  1. Enter the search criteria and click the Search button.

  1. Click the Name hyperlink to view more detailed information about this consumer. The Person View page displays.

  2. Click the Case Number hyperlink to review the Case Summary page for that particular case or click the Cancel button to return to the Person Search results.

  1. Click the Name hyperlink. The Person View page displays more detailed information.

  2. Determine if the person has a usable case number. A usable case number must have only Non-Medical program blocks and must have an appropriate Case Head for the application.

NOTE: Foster Care, Adoption Programs and LIEAP should always be on their own case number.

  1. While on the Case Summary page, in the All People Associated with the Case section, click the Person’s Name to navigate back to the Person View page. Follow STEP 7 - STEP 8 to research other case numbers associated to the same person.

  1. Click the Refine Your Search link at the top of the Person Search page to adjust the search criteria entered.