Troubleshooting Reviews

Manually shortening a Review Due Date:

1. From the Case Summary page click the View Details button on the ‘Non-Medical’ Program block needing the adjusted review date. The ‘Non-Medical’ Detail page displays.

2. Click the Edit button. The ‘Non-Medical’ Detail page becomes editable.

3. Enter the correct Review Due Month using the <mm/yyyy> format or the calendar icon.

4. Click the Save and Return button. The Case Summary page displays.

Changing the Review Due Month to a future month:

• Run EDBC with a RE Run Reason to update a review to future month. 

EDBC Warnings for Reviews, IRs and 12 Month Reports

When a user attempts to run EDBC for a Review, IR or 12 Month Report a “Hard Warning” message may be received, meaning KEES does not allow the user to Run EDBC until the issue is resolved.

• Warning:  Error! The review needs to be completed.

Action Needed:  

Or

• • Mail an IR to the consumer if missed during the batch and contact KEES Help Desk to add a record on the Review and IR/12 Month Reporting page.  
• Warning: Error! Incorrect Run Reason!

Action Needed:  Ensure the correct Run Reason is selected on the Run EDBC page.

• Warning:  Error! Incorrect Benefit Month for IR!

Action Needed:  Ensure the correct Benefit Month is selected from the drop down and click the Select button. 

Program discontinues for failure to return information, customer turns information in during a review month. 

• Rescind the program.  See Rescind Program – Non-Medical for additional information. 
• Update Data Collection/RFI data. 
• Manually send a Review, IR or 12 Month Review Form. See Generating a Form for additional information.
• Contact KEES Help Desk to add a record on the Review and IR/12 Month Reporting List page.

IR Due Date Adjustment:

• FA Program was Reapplied and should have been Rescinded and created a new IR date.  Contact KEES Help Desk to adjust the IR Due Date to the original date.