The following process should be followed when staff encounter a consumer who is deceased and is the case head and/or responsible party for a dependent that is active on the case, and staff need to determine who will be the case head on the new case.
Staff need to discontinue benefits for the deceased individual on the case. See Discontinuing Benefits Due to Death for further information.
Next staff need to discontinue benefits for all other individuals who are active on the case. See Negative Action for further information.
Once staff determined who the new case head will be a new case needs to be created with all members who remain active on the deceased case head case. See New Case Manual Application Registration – Medical for further information.
Select Journal from Utility Navigation (upper right corner of page in dark blue banner). Record a Journal entry of the actions taken on the case. See Journal for more information about journaling functionality.