No Address on NOA Task

KEES generates a No Address on NOA task when a form or Notice of Action (NOA) is generated and there is not a current Address in the system. In addition, the notification fails to print and is not sent to the consumer. Follow the steps below when working a No Address on NOA task.

1. Claim the task

2. Navigate to the Contact Summary page to make sure there is a current Address.

3. Update the Address if it is not correct.

4. Navigate to Distributed Documents to see which document failed to print.

5. NOAs:

   1. a)    Click on the NOA hyperlink in Print Error status to view the text. Leave the viewing window open.

   2. b)    Navigate to Document Control.

   3. c)    Generate the V808: Message from your Local DCF Office for DCF consumers or V008: General Correspondence for KDHE consumers as appropriate.

   4. d)    DCF ONLY: Enter the correct Address on the form.

   5. e)    Paste the text from the NOA into the form and update any dates as necessary.

   Forms:

   1. a)    Navigate to Document Control.

   2. b)    Manually create a new form.

6. Select Print Centrally or Print Locally.

7. Delete the original form or NOA that failed to print.

   NOTE: If the original form or NOA is not deleted, KEES will keep trying to send the document and generate an unnecessary task.

8. Complete the No Address on NOA task

It is important to update the address at registration or during data collection for eligibility because Notifications sent via batch will fail and generate a No Address on NOA task without a address. Common notices sent via batch include the Notice of Missed Interview for DCF and eligibility notices after processing a review or review form for KDHE.