Troubleshooting Forms and NOAs – Non-Medical

·         What do I do if there is an incorrect address on FORM, but I have already clicked the Save and Print Centrally button?

If it is the same day:

1.     Delete the Form with the incorrect address

2.     Navigate to the Contact Summary page, then Add the correct address for the consumer.

3.     Generate the form again and use Save and Print Centrally to send it to the consumer.

·         What do I do if there is an incorrect address on NOA, but I have already clicked the Save and Print Centrally button?

If it is the same day:

§  NOA

1.     Navigate to the Contact Summary page, then Add the correct address for the consumer.

2.     Regenerate the NOA and print locally.

NOTE: Regenerating a notice creates an exact copy of what has already been saved in the system.

3.     Manually update the consumer’s address on the printed NOA before mailing.