9220 Open Cases Being Transferred - If a case is in open status both the old office and the new office have responsibilities in completing the transfer. The original review period remains for all programs. See KEES user manual for the Business process steps.


The office where the client reports the change is responsible to complete the following changes (following the principle of First Contact Resolution):

  1. Either office, old or new, is responsible to update the case file, adjusting the address, county of residence, standard of need and notifying CSS of any change in absent parent.

  2. For TANF and food assistance programs, adjust shelter expenses if known.

  3. For child care, if a change in providers is reported, close existing child care plans and write new plans with the new provider if adequate information is known. Send appropriate notices to the provider(s) (see 1431).

  4. Send a notice advising the client the case has been transferred. If a review, application, interim report or 12-month report form is needed, the office notified of the change is responsible to apply the principle of First Contact Resolution.

  5. When a client moves without providing a new address, use procedures in 9124.

  6. For work programs, end-date all activities and any applicable service arrangements for supportive services unless the participant is moving to accept employment. If the individual(s) is moving to accept employment, open only the Employment activity. If moving to accept new employment, transportation may be set up for the month the move takes place.

    NOTE: If the individual is participating in the food assistance E&T program and is transferring outside of the counties in which E&T is offered (See KEESM 3100 #3) the case must be closed and support services terminated. If transferring within the state, the case may remain open and support services may continue. The case closure should be initiated by the Food Assistance E&T provider, but EES staff should check the system whenever a food assistance only case is being transferred out of the state to assure the program block has been closed.

  7. For child care, close any open child care plans and send appropriate notices to the providers (see 1431). Plans may be left open if the child continues care with the same provider.

  8. Reassign the Worker ID of any Food Assistance, TANF or Child Care program block(s) in ‘Active’ or ‘Pending’ status to the new office location Worker ID  using the appropriate procedures.

 

9221 Reserved