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EES POLICY NO. 13-07-04 |
RE: Telephone Interviews |
POLICY
MEMO |
Contact Person:
Pam Jacob |
FROM: Pam Jacob |
KEESM
Reference:
1412, 1412.4 |
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DATE: July 19, 2013 |
Other: |
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Primary DCF Areas Affected:
All applications and reviews where a telephone interview is required. |
Where Posted on Web: http://content.dcf.ks.gov/ees/KEESM/
Policy_Memo/policy_memo_list.htm |
This memo changes and clarifies instructions for scheduling telephone interviews. The current practice is to schedule a date and time for the telephone interview. Effective July 19, 2013, telephone interviews can be scheduled for a window of time, up to a maximum of 2 hours.
For example, instead of telling the client to call at 9:30 on Wednesday July 17th, the notice will tell them to call on Wednesday July 17th between 9am-11am, or on Wednesday July 17th between 9am -10am.
The V301 and V302 have been modified to clarify the window-of-time concept.
The KEESM will be clarified in October 2013 to incorporate this modification. The Process Management/BPM tools have also been modified to include this concept.
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