Friday 1/6: 6am – 9pm
Saturday 1/7: Unavailable
Sunday 1/8: Unavailable
The KEES Help Desk is aware of an issue staff are encountering when attempting to view Good Cause on a Non-Custodial Record. Staff are receiving an 8307 error when attempting to select View Good Cause. We hope to have a fix delivered soon. Staff no longer need to submit tickets for this issue.
The reported issue of consumers with an Ineligible status changing to a status of Discontinued when the same benefit month is re-ran has been fixed.
Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.
The reported issue of the Service Arrangement Detail page missing the View Payment Request button has been fixed.
P-EBT applications are being registered by a designated team. Staff should not claim any P-EBT Manual Registration Required tasks.
It has come to our attention that the TANF Grant is counting in the FA EDBC Budget when the consumer is not receiving TANF. Until this issue has been fixed, staff should add a Dependent Care Expense in the amount of the TANF Grant.
It has been reported that SSP Reviews are being submitted with only the first page and a signature. No other information is appearing on the SSP form. While we look into this issue, staff can use the interview process and BPM Interview Template to record the client’s review information. An interview should be attempted even if the review was submitted for a program that does not require an interview. For programs that do not require an interview, a blank ES-3100R form can be re-sent to the client if they cannot be reached for an interview. In this scenario, a request of information should also be sent to the client giving them 10 days to return the review form.
We have become aware of an issue where EDBC is denying a child/ren due to being on another case, when they are not on another case. While we look into this issue, staff should double check that a child isn’t closed in error. A workaround has not yet been determined for this issue so staff will need to continue to submit tickets to the KEES Help Desk.
DCF Processing Deadlines – Year 2023 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2023 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.