KEES Ongoing Operations Staff are aware of the INMAC backlog and are asking that staff not submit any more Incident tickets regarding this issue. At this time, we cannot make INMAC any more efficient, or process these documents any faster. We apologize for the inconvenience this has caused.
Due to high volume, the ImageNow INMAC Queues are backlogged. Staff need to be aware of this as it will impact what actions you are able to take. Until a document has completed the INMAC process, you cannot re-index the documents to a case number. In addition, the documents will all look like one continuous page, rather than individual pages. Please be patient. INMAC will catch up quite a bit over night, but it is hard for it to catch up during the day due to the high SSP activity we are currently experiencing. Please note: Staff are still able to view these images.
If a document is still awaiting the INMAC conversion process, it will display either INMAC Feed, INMAC Error, or INMAC Convert in the Workflow column. Documents in the INMAC Error Queue have to be manually fixed and then put back into the INMAC Feed Queue, so they may take a little longer.
|
Date |
KEES Available Hours |
EATSS Available Hours |
CSS Available Hours |
|
Thursday, January 7, 2021 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Friday, January 8, 2021 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Saturday, January 9, 2021 |
6am to 9pm |
7am to 7pm |
7am to 3pm |
|
Sunday, January 10, 2021 |
Unavailable |
12pm to 7pm |
Not available |
|
Monday, January 11, 2021 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, January 12, 2021 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Wednesday, January 13, 2021 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Thursday, January 14, 2021 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Friday, January 15, 2021 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Saturday, January 16, 2021 |
Unavailable |
7am to 7pm |
7am to 3pm |
|
Sunday, January 17, 2021 |
Unavailable |
12pm to 7pm |
Not available |
|
Monday, January 18, 2021 |
6am to 9pm* |
7am to 8pm |
7am to 8pm |
|
Tuesday, January 19, 2021 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Wednesday, January 20, 2021 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Thursday, January 21, 2021 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Friday, January 22, 2021 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Saturday, January 23, 2021 |
6am to 8pm |
7am to 7pm |
7am to 3pm |
|
Sunday, January 24, 2021 |
Unavailable |
12pm to 7pm |
Not available |
|
Monday, January 25, 2021 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
Final KDHE Processing Deadlines - Fiscal Year 2021 has been updated and can be found on the KEES Repository under Other Helpful Information.
The Food assistance tables have been adjusted by 15% due to COVID. They will revert to regular rates starting July 1, 2021.
Last night the table updates were made for the 15% temporary Food Assistance maximum benefit increase. As staff run EDBC they will notice the change effective today. A plan to apply this table update for all Food Assistance recipients for January is targeted for the weekend of 1/16 with the following months getting the monthly benefit increase applied to the normal issuance schedule. Further information and guidance will be forthcoming.
The following chart shows the temporary maximum benefits for January 2021-June 2021:
|
Household Size |
Maximum Benefits |
|
1 |
$234 |
|
2 |
$430 |
|
3 |
$616 |
|
4 |
$782 |
|
5 |
$929 |
|
6 |
$1114 |
|
7 |
$1232 |
|
8 |
$1408 |
|
Each additional person |
+ $176 |
The minimum allotment is $19 for household size 1-2.
The missing signature issue on LIEAP E-apps has been fixed.
The Here link for the Message Sent to Personal Email has been fixed.
DCF Processing Deadlines – Year 2021 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.