KEES Availability
Saturday 1/19: 8am-8pm
Sunday 1/20: 12pm-6pm
Reminder – EDBC Overrides
Unless instructed by a specific workaround or instructions in the KEES User Manual, EDBC overrides are not to be applied. The user should notify the KEES Help Desk regarding the issue.
When an override is utilized, downstream impacts may happen that may not be apparent on the front end. For example, overriding EDBC may prevent the program from being picked up by the Reviews Batch or the Premium Billing Batch. This is why it is so important for the KEES Help Desk to review system issues prior to issuing the direction to override an EDBC.
COLA Run - Major or Minor Aid Codes Being Dropped
During the COLA run for 2018 an issue was discovered. Because of the data that was in KEES at the time the COLA batch ran, the system generated COLA EDBCs allowed some individuals to lose a major or minor aid code. If caught before COLA ran, these types of cases would have been excluded from the COLA BATCH, however they were not.
For example, an individual pre-COLA was receiving both a major aid code (300/OA) and a minor aid code (MSP/QB) and post-COLA is now only receiving a major aid code (300/OA). Coverage under their minor aid code (MSP/QB) was discontinued by the COLA EDBC.
KEES is aware of the issue, so staff no longer need to send in Help Desk tickets. Eligibility staff must take action to reinstate coverage, if necessary. If coverage is reinstated for a program with a skipped review, action must also be taken to send the household a Pre-Populated Review as outlined in policy memo 2017-02-01.
Buy In Reminder
The Buy In Deletion Report will be available to eligibility staff on the 14th of each month, or the first working day following the 14th unless otherwise notified. The Buy In file will be sent to CMS early on the morning of the 21st. This means the Buy In Deletion Report will need to be completed by 5:00 PM on the 18th as KEES does not send information to the MMIS on the weekend. Any cases newly authorized between the 14th and the 18th that qualify for immediate buy in, or cases that need the deletion to be removed from the CMS file, will need to have an email sent to the DXC Buy In team no later than 2:00 PM on the 18th so they can be manually processed. ksxix-buyin@dxc.com
Medical Processing Deadlines
Processing Deadlines – Fiscal Year 2019 can be found on the KEES Repository under Other Helpful Information.
DCF Processing Deadlines – Fiscal Year 2019 can be found on the DCF Intranet under Policy and Procedures.
Call Center Phone Number: 844-723-5337
KEES Tier 1 (Access Issues Only)
KEES Repository KEES Medical User Manual KEES Non-Medical User Manual