01252019 Dispatch

All Programs

KEES Availability

Saturday 1/26: 8am-8pm

Sunday 1/27: 12pm-6pm (January Release)

KEES Issue Templates

When submitting tickets to the KEES Help Desk please ensure you are using the most current version of the appropriate template. Attached are the templates for Medical Staff, Non-Medical Staff, and LIEAP Staff.

A build is scheduled for this weekend. Below is a summary of what is included in the release as well as any workarounds that will no longer be necessary.

KEES January Release Notes

The following issue will be fixed with the January release:

e-Application PDF

The e-Application PDF has been fixed to display the Date and Time of submission from the SSP.

The following enhancements are being delivered to KEES with the January release:

Case Flag

The size of the Case Flag that displays on Case Summary has been increased. No other functionality related to the Case Flag was modified with this enhancement. This means staff should follow all previous training and instructions issued related to how to set and manage Case Flags.

Medical Programs

KEES January Release Notes

The following issues will be fixed with the January release:

Medical Review Forms

• The issue pertaining to the KC1600 (Pre-Populated Elderly and Disabled Review) form displaying the incorrect phone number, 1-800-729-4884, has now been resolved. Now when the KC1600 form is generated, the correct phone number, 1-800-792-4884 will display.
• The issues related to duplicated Social Security and tax records for individuals populating the Pre-Populated and Passive medical review forms, have been resolved. The correct number of Social Security and tax records for individuals should now display on the medical review forms.

Data Collection

• The issue pertaining to the Dependent Record on the LTC Data Details page has now been resolved. When a worker clicks on the dependent’s name, this will now display as static text which is not editable.
• The issue related to FICA/SECA taxes not being recognized and used by EDBC to determine Working Healthy benefits for self-employed individuals has been resolved.
• The issue pertaining to tax records, generated from the Worker Portal, producing the dependent already claimed error message when no other tax record for the dependent exists, has been resolved.
• The issue related to the Medicare Expense page displaying an error message requiring workers to select a payment method when the payment method is not a mandatory field has been resolved.

The following enhancements are being delivered to KEES with the January release:

Medical Rights & Responsibilities

Changes were made to update the Rights & Responsibilities section for NOAs and forms to notify consumers that they have a right to request an expedited fair hearing. Also, a new page has been added to NOAs and specific forms to inform consumers that interpreter services are available in 15 different languages.

Come-Up Month with Timely Notice Change

Changes have been made to match the come-up month with the timely notice change date. This allows for changes to be made in the come-up month when timely notice change occurs. This was done to fix issues with the MMIS Monthly and eliminate the “gap” period that was preventing workers from making changes outside of the come-up month. Now workers will be able to make changes in the come-up month sooner. This will prevent certain types of case actions from being placed on hold until the come-up month would become available.

EDBC Validation for Reviews

A hard stop validation message will now be displayed to ensure that the RE Run Reason is used when a review is being worked. The validation message will display anytime EDBC is being run on an Active program and the program’s Review Due is in the past. This validation is needed to ensure the RE Run Reason is used and that the review records are updated correctly to prevent reviews from being skipped and causing other negative downstream impacts related to review processing. Further guidance will be given on specific past review due scenarios.

Updates to the KEES Medical User Manual

The following pages have been added:

EDBC Warning

The following K2K has been updated:

Key Steps in the Review Process

Non-Medical Programs

KEES January Release Notes

The following issues will be fixed with the January release:

Tasks

Expedited Food Assistance applications received through the DCF Self-Service Portal (SSP) have been fixed to generate a task in KEES with an expedited priority.

SSP PDF

• e-Applications submitted through the DCF SSP have been fixed to no longer show an office location of KanCare Clearinghouse.
• e-Changes submitted through the DCF SSP have been fixed to no longer show an office location of KanCare Clearinghouse.
• The e-Application PDF has been fixed to display PII information. Staff should no longer need to compare the PDF against the e-Application Summary page.

NOAs

In some instances, the V000: Verification Request List form was populating with the wrong date. This has been fixed.

The following enhancements are being delivered to KEES with the January release:

Come Up Month Availability

The come-up month availability in KEES has been updated to match the timely notice change date. This means staff will no longer have to put work on hold to process a change in KEES because the month of eligibility impacted is not yet available to be selected in KEES. It is important to note that with this change DCF Reviews will be mailed out on average 3-5 days earlier beginning with March reviews mailed in February. The due date is 10 calendar days from the date the review is generated.

Hard Stop EDBC Validations

Hard stop online validations have been added to KEES for the following scenarios:

• To prevent the batch process from running EDBC for an approval if a Review, IR, or 12-month report has not been completed for the program and one is due.
• For Reviews when the Reporting Record is Received and staff attempt to Run EDBC without the RE Run Reason.
• For Reviews, IRs, and 12-month reports when the reporting record is Sent and staff attempt to Run EDBC with or without the correct Run Reason.
• For Reviews, IRs, and 12-month reports when staff attempt to Run EDBC with the wrong Run Reason.
• For IRs and 12-month reports when staff attempt to Run EDBC in the wrong benefit month.

Verification Not Received Task

Several updates have been made to the Verification Not Received task. Updates include:

• Program is now a required field on the Verification Detail page to ensure KEES knows which program/case number needs the task generated.
• The consumer’s name will appear in the Task Details.
• The task creation criteria is looking at the person status on the program block in addition to the program status to prevent tasks from generating on cases a person was known to in the past.

Correspondence Updates

• V808: Message From Your Local DCF Office
• • The free format text option has been updated from 1875 characters to 3430.
  • The Primary Applicant’s name and address will automatically populate in the header section of the form so that staff do not have to manually enter the content.
• V000: Verification Request List
• • The form name has been updated to More Information Needed.
  • The static text of the form has been updated with language and terms that increase the readability for our consumers.
  • The free format description box has been updated from 30 characters to 100. The Verification Detail Type Desk Aid has been updated to reflect this change.
  • Instruction on how consumers can provide the requested information has been updated.
  • An additional space for up to 1220 characters of free format text has been added.
• V003: Request for Employment Information
• • The reference to Medical assistance has been removed.
  • The static text of the form has been updated with language and terms that increase the readability for our consumers.
  • Instruction on how consumers can provide the requested information has been updated.
  • Rights and Responsibilities were added.

Updates to the KEES Non-Medical User Manual

The following pages have been updated:

• EDBC Warning – Non-Medical
• Troubleshooting Reviews
• Non-Interface Batches

The following K2K has been updated:

Key Steps in Review Processes