Thursday 2/9: 6am – 8pm
Friday 2/10: 6am – 9pm
Saturday 2/11: 6am – 9pm
Sunday 2/12: 3pm – Monday 9pm
Staff should NOT manually update Citizenship/Identity and/or Social Security Numbers to Verified after making a HUB call. We believe we have the majority of the issues pertaining to the HUB Interface fixed at this time. If staff have made a HUB call for someone and KEES does not automatically flip the verification status to Verified, then staff need to investigate why. If it is the SSN that does not verify, staff should check the Verification Detail record as that should tell you why it was unable to be verified. If it is Citizenship/Identity that isn’t verifying, but the record looks like the one below, a KEES Help Desk ticket should be submitted. We are still investigating this.
Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.
As a reminder, DCF staff should not use the income types of Child Support Expected or Child Support Arrearages.
DCF Processing Deadlines – Year 2023 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual
The PPS Payment Schedule for FY 2023 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.