Friday 3/5: 6am – 9pm
Saturday 3/6: Unavailable
Sunday 3/7: Unavailable
Please read the issue below under Non-Medical, NOA for Month of Application Not Generating. If you are experiencing this same issue, please submit tickets to the KEES Help Desk.
The issue of an incorrect date of service generating on the SOBRA NOA has been fixed.
The issue of the patient liability amount not populating on the NOA has been fixed.
Final KDHE Processing Deadlines - Fiscal Year 2021 has been updated and can be found on the KEES Repository under Other Helpful Information.
An Emergency Allotment Issuance for February Food Assistance households will be sent to the EBT provider (FIS) this weekend and available to consumers starting Monday, 3/22. The staggered issuance chart is below for your reference.
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If the clients last name starts with: |
The consumer will get their benefits after 6:00am on the: |
|
A or B C or D E, F, or G H, I or J K or L M N, O, P, Q or R S T, U or V W, X, Y or Z |
3/22/2021 3/23/2021 3/24/2021 3/25/2021 3/26/2021 3/27/2021 3/28/2021 3/29/2021 3/30/2021 3/31/2021 |
The Federal Poverty Guidelines and the State Median Income Levels were updated effective April 1, 2021 within KEES, therefore cases processed from 2/17 until now have had the new income levels applied beginning with April benefits. On 3/6 the Family Plan Income Limits Batch will apply the updates to all Active Family Plans, recalculate the Family Plan, run EDBC and send the appropriate notices. Overridden Family Plans will be skipped for each overridden month, however a notice will still be sent to the families. On 3/17 the Regular Child Care EDBC batch will run any Child Care Programs that has not yet had April EDBC ran.
The Generate Form button on the Recovery Account Detail page generates the F832 form which is the repayment agreement for Participating Food Assistance Households. If creating a Recovery Account for a non-participating Food Assistance Household, F836 or F837 should be used instead. These forms can be found using Document Control in KEES.
The issue of the prorated benefit amount not being listed in the NOA has been fixed.
In certain situations, a NOA is not generating after EDBC in the month of application for Food Assistance, TANF and Child Care. Specifically, this will occur when the previous EDBC was a Manual EDBC (typically from conversion). It will also occur if the previous EDBC was overridden (though this is less common). This is not working as expected and a fix is on the way, but in the meantime, staff should copy and paste the appropriate text from the options below. We will work on getting this added to the KEES User Manual as well.
Child Care Approval Copy and Past Text
We have approved your application for Child Care beginning *BEGINNING DATE OF AID MM/DD/YYYY* for the following individuals:
*NAME(S)*
You will receive benefits through *REVIEW MONTH MM/DD/YYYY*.
Your Child Care Family plan is being prepared and will be sent to you in the mail. This tells you your approved months, approved hours for each month, and any Family Share (co-payment) assigned to your case.
Tell us about any mistakes or changes needed as soon as possible. Needed changes are made for the month after the month you report them. Any overpayments must be paid back.
Your current case information is *$AMOUNT* of earned income, *$AMOUNT* of unearned income, for a total of *$AMOUNT* for a household size of *#*.
It is required that you report to your local DCF office within 10 days if your household's gross monthly income exceeds the the following amounts for your household size.
Household of 2 | $4,031 per month
Household of 3 | $4,979 per month
Household of 4 | $5,927 per month
Household of 5 | $6,876 per month
Household of 6 | $7,824 per month
Household of 7 | $8,002 per month
Household of 8 | $8,180 per month
Household of 9 | $8,357 per month
Household of 10 | $8,535 per month
You also need to report any of these changes within 10 days of the time you learn of them: your new address if you move, change in child care provider and/or hours of care needed, including when child care is no longer being used or has not been used for an entire calendar month for any or all children receiving assistance.
If you are referred to Child Support Services for child(ren) with a child care plan, you must cooperate or your case will close.
Child Care Aware of Kansas (1-877-678-2548) or the Kansas Quality Network (KQN) website (http://ksqualitynetwork.org) may provide helpful information about child care, including how to find a child care provider and information about the provider you have chosen. The site also contains information about other available resources and services that you may find useful.
This action is based on the Kansas Economic and Employment Services Manual.
Please read the last page of this letter. It has important information. It tells you about your right to a fair hearing.
If you have questions, call *OFFICE NAME* Service Center at 1- 888 369-4777 between the hours of 8 am and 5 pm Monday through Friday.
You can apply for assistance and view information about your case online. Visit www.dcfapp.kees.ks.gov to learn more.
Child Care Denial Copy and Past Text
We have denied the application for Child Care received on *APPLICATION DATE MM/DD/YYYY* effective *MM/DD/YYYY*.
Here's why:
*REASON*.
*NAME(S)* has/have been denied for Child Care.
This action is based on the Kansas Economic and Employment Services Manual.
Please read the last page of this letter. It has important information. It tells you about your right to a fair hearing.
If you have questions, call *OFFICE NAME* Service Center at 1- 888 369-4777 between the hours of 8 am and 5 pm Monday through Friday.
You can apply for assistance and view information about your case online. Visit www.dcfapp.kees.ks.gov to learn more.
Food Assistance Approval Copy and Paste Text
We have approved your application for Food Assistance received on *MM/DD/YYYY* for the following people:
*NAME(S)*
Your benefit amount is *$AMOUNT* effective *BEGINNING DATE OF AID MM/YYYY*. *Your first month’s benefits were prorated from the date of your application*. You will receive benefits through *REVIEW DUE MONTH MM/DD/YYYY*.
DCF will tell you if your benefit changes.
*NAME(S) HAS/HAVE* been approved for Food Assistance starting *BEGINNING DATE OF AID MM/DD/YYYY*.
*NAME(S) HAS/HAVE* been denied for Food Assistance because *REASON*.
If you did not provide verification of medical expenses, rent or utilities expenses, child support payments, and/ or child care expenses when requested, we will not allow these deductible expense(s) in determining the amount of your food assistance benefits. If you provide proof of the expense(s) we will recompute your food assistance benefits by allowing the expense(s).
This action is based on the Kansas Economic and Employment Services Manual.
HOW TO GET YOUR BENEFITS: Benefits are issued electronically on the Kansas Benefits card. If you already have an active Kansas Benefits card, your benefits will be added to the card. You do not need to change your PIN number for your card.
If you no longer have your card, call Customer Service (1-800-997-6666) to request a replacement card. All Kansas Benefits cards are mailed. You cannot get a card at the local DCF office.
If you did not previously have a Kansas Benefits card, DCF has mailed a card to you with instructions on how to activate the card. To ensure you receive your Kansas Benefits card, be sure to always report your current mailing address to your local DCF office.
Important: Stores are not allowed to charge sales tax on any food you buy with Food Assistance benefits.
FOOD ASSISTANCE REPORTING REQUIREMENTS
For FOOD ASSISTANCE, you are required to report the following two changes within the first 10 days of the month following the month the change occurs.
You must tell us if your household's TOTAL monthly gross income goes over *AMOUNT*. This includes income from work AND from other income sources like child support, SSI, Social Security disability or retirement benefits, and unemployment compensation. Gross income means all earned and other income. This is the amount before taxes, garnishments, and other deductions.
If your household has a person who is age 18 through 49 and working you must tell us when the person's work hours become less than 20 hours per week.
You must tell us if you or anyone in your household wins a lottery or gaming prize in a single game that is $3,500 or greater (before taxes or other amounts are withheld).
You may be required to complete an interim report form *6/12* months after your case is approved or reviewed. On the form, current income and expenses must be reported. Anyone who has moved in or out of your home must also be reported. Proof of income is required. If you are required to complete the form, we will send you the form when it is time to complete it.
Please note that these reporting requirements are for Food Assistance only. You are required to report changes within 10 days from the date the change becomes known to your household for all other programs.
Please read the last page of this letter. It has important information. It tells you about your right to a fair hearing.
If you have questions, call *OFFICE NAME* Service Center at 1- 888 369-4777 between the hours of 8 am and 5 pm Monday through Friday.
You can apply for assistance and view information about your case online. Visit www.dcfapp.kees.ks.gov to learn more.
Food Assistance Denial Copy and Paste Text
We have denied the application for Food Assistance received on *DATE OF APPLICATION MM/DD/YYYY* effective *MM/DD/YYYY*.
Here's why:
*REASON*
This action is based on the Kansas Economic and Employment Services Manual.
If all members of your household are approved to receive Temporary Assistance for Needy Families and/or Supplemental Security Income benefits, you may be categorically eligible for Food Assistance.
You may reapply at any time.
Please read the last page of this letter. It has important information. It tells you about your right to a fair hearing.
If you have questions, call *OFFICE NAME* Service Center at 1- 888 369-4777 between the hours of 8 am and 5 pm Monday through Friday.
You can apply for assistance and view information about your case online. Visit www.dcfapp.kees.ks.gov to learn more.
TANF Approval Copy and Paste Text
We have approved your application for TANF received on *MM/DD/YYYY* for the following people:
*NAME(S)*
Your benefit amount is *$AMOUNT* effective *BEGINNING DATE OF AID MM/YYYY*. *Your first month’s benefits were prorated from the date of your application*. You will receive benefits through *REVIEW DUE MONTH MM/DD/YYYY*.
There is a 24 month lifetime limit to receive Temporary Assistance for Needy Families. Your case may close prior to the end of your review period if you have reached your 24 months of TANF assistance.
As of *APPROVAL DATE MM/DD/YYYY* any child support you get must be submitted to DCF Child Support Services.
DCF will tell you if your benefit changes.
*NAME(S)* have been approved for TANF starting *BEGINNING DATE OF AID MM/DD/YYYY*.
*NAME(S)* must look for work or take part in activities to help get ready for work. DCF has services to help. A worker at your local DCF office will explain these services. If *NAME(S)* does not look for work or attend assigned activities, DCF will close your cash benefits and reduce any Food Assistance benefits you may be receiving.
You must tell us about certain changes within 10 days of when the change occurs. You may report changes by contacting the DCF office. DCF wants you to get the correct amount of benefits. Please help us by remembering to report changes to your DCF office when they happen.
The following are types of changes you must tell us about:
Changes in the source of earned income or when the amount of earned income being counted goes up or down by more than $100 per month. DCF is currently counting *$AMOUNT* of earned income.
Changes in the source of unearned income or when the amount of unearned income being counted goes up or down by more than $50 per month. DCF is currently counting *$AMOUNT* of unearned income.
If anyone moves in or out of your home.
If you move, your new address and phone number.
If your household's total cash, savings, checking, or other resources goes over $2,000.
If anyone in your home gets married, divorced, or separated.
Don’t get stuck with an overpayment-report all changes.
This action is based on the Kansas Economic and Employment Services Manual.
HOW TO GET YOUR BENEFITS: Benefits are issued electronically on the Kansas Benefits card. If you already have an active Kansas Benefits card, your benefits will be added to the card. You do not need to change your PIN number for your card.
If you no longer have your card, call Customer Service (1-800-997-6666) to request a replacement card. All Kansas Benefits cards are mailed. You cannot get a card at the local DCF office.
If you did not previously have a Kansas Benefits card, DCF has mailed a card to you with instructions on how to activate the card. To ensure you receive your Kansas Benefits card, be sure to always report your current mailing address to your local DCF office.
Please read the last page of this letter. It has important information. It tells you about your right to a fair hearing.
If you have questions, call *OFFICE NAME* Service Center at 1- 888 369-4777 between the hours of 8 am and 5 pm Monday through Friday.
You can apply for assistance and view information about your case online. Visit www.dcfapp.kees.ks.gov to learn more.
TANF Denial Copy and Paste Text
We have denied the application for TANF received on *APPLICATION DATE MM/DD/YYYY* effective *MM/DD/YYYY*.
Here's why:
*REASON*.
DCF may be able to help you get other services. If you do not already have these services, contact your local DCF office or go on-line at Department for Children and Families to find out more about:
Food Assistance Benefits
Child Care
This action is based on the Kansas Economic and Employment Services Manual.
Please read the last page of this letter. It has important information. It tells you about your right to a fair hearing.
If you have questions, call *OFFICE NAME* Service Center at 1- 888 369-4777 between the hours of 8 am and 5 pm Monday through Friday.
DCF Processing Deadlines – Year 2021 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.