Friday 3/20: 6am-9pm
Saturday 3/21: 6am-7pm
Sunday 3/22: 6am to Monday at 8pm
A build is scheduled for this weekend. Below is a summary of what is included in the release as well as any workarounds that will no longer be necessary.
With the extended hours of availability for KEES over the next two weeks, we are requesting that staff use the following guidelines for reporting issues to the KEES Help Desk.
For case specific issues, please have a ServiceNow ticket submitted. If your area does not have a ServiceNow submitter, please send an email to KEES.HelpDesk@ks.gov. ServiceNow and the KEES Help Desk email are monitored 8-5 Monday thru Friday. We are requesting at this time that you do not call us with case specific issues as we will have limited staff available to take your calls.
For urgent system issues, such as an outage, please call 1-844-723-5337 and select Opt 2. If we do not answer, please leave a message that includes what the issue is, how to contact you, and where you are located. These messages are being monitored outside of the normal 8-5 Monday thru Friday business hours.
The issue where clicking Save multiple times causes the income to be counted multiple times in EDBC results has been resolved. A worker can now edit an income record to change the amount received. KEES will no longer count the income multiple times in error.
The issue with the language changing from Spanish back to English when a SSP User entered their username and password and logged in has been fixed. The language will now remain Spanish.
The issue with allowing SSP users to enter their phone number in an incorrect format has been fixed. This will eliminate the 8600 Error message that displayed when continuing their application. Changes have been made to display a validation message if the phone number is entered in the incorrect format.
The SSP now lists the error Error! Required Field in Spanish instead of English when the user has selected Spanish for the SSP language.
The following fragment will now display in Spanish instead of English on the Spanish NOAs: This action was taken because (person’s name) is not living in the home.
Form N-S839: Transfer to Another Nursing Facility may not populate the name of the new facility at this time. Workers will need to append the notice with this information if it does not populate.
Tasks created from the Contact Log are no longer missing.
LIS/FFM applications are now coming across as PDF files in ImageNow. Some of these were missing in ImageNow previously.
The Citizenship/Identity information is now mapped to the Verification page correctly. If Cit/ID are verified for Non-Medical and pending for Medical, the Verification page will now only show Medical as pending instead of both Medical and Non-Medical.
Application and Review Reports are no longer aging incorrectly by one day.
The DXC Buy In Deletion Report will be available to the State on the 14th of each month. If the 14th falls on the weekend, it may not be available to eligibility staff until Monday. The Buy In file will be sent to CMS early on the morning of the 21st. This means the Buy In Deletion Report will need to be completed by 5:00 PM on March 20th, 2020. Any cases newly authorized between the 14th and the 20th that qualify for immediate buy in, or cases that need the deletion to be removed from the CMS file, will need to have an email sent to the DXC Buy In team no later than 2:00 PM on the 20th so they can be manually processed. ksxix-buyin@dxc.com
Final KDHE Processing Deadlines - Fiscal Year 2020 can be found on the KEES Repository under Other Helpful Information.
Non-Medical rules have been fixed to correctly look at the Departure Date field on the Living Arrangement Detail page. Previously, new applicants applying for assistance in the same month they were released from incarceration, for example, were being incorrectly denied. Staff no longer have to remove the record or adjust the date in order to issue benefits.
TANF rules have been fixed to recognize a relationship of Step-Parent appropriately when the step-parent is the Primary Caretaker of a child. Previously, EDBC failed for mandatory/optional rules for the child. This has been fixed and staff no longer need to code the step-parent as a Parent on the Relationship Detail page to make this scenario work.
Rules have been fixed to exclude end dated resources entered on the Property Detail page. Staff no longer need to modify the End Date to get a correct determination.
The Benefit Month field on the Family Plan – Child Care Detail page has been fixed to default correctly.
The Fair Hearing Request pages in KEES have been fixed so that a case number can be associated to the request.
SSP Applications should no longer route to the Greensburg office.
The V301: Interview Notification form has been fixed to populate with the correct name.
Self-Employment income types of Rental Income – Manages Property Less Than 20 Hours/Week and Rental Income – Manages Property at Least 20 Hours/Week have been fixed to count correctly when running EDBC. Staff no longer need to select Self-Employment as the income type.
DCF Processing Deadlines – Year 2020 can be found on the DCF Intranet under Policy and Procedures.
The AG01N IPL aid code now generates when a youth is in a resource with a Type of Juvenile Detention Center. The workaround of changing the resource Type to Psychiatric Rehabilitation Treatment Facility is no longer required.
All Foster Care placements during the Benefit Month now display on the EDBC Summary page.
All Foster Care placements now Display on the Foster Care report.
Call Center Phone Number: 844-723-5337
KEES Tier 1 (Access Issues Only)
KEES Repository KEES Medical User Manual KEES Non-Medical User Manual
The information contained in the KEES Dispatch is for internal use only.