|
Date |
KEES Available Hours |
EATSS Available Hours |
CSS Available Hours |
|
Thursday, March 27, 2025 |
6am to 8pm (TALX) |
7am to 8pm |
7am to 8pm |
|
Friday, March 28, 2025 |
6am to 8pm (Med. Reviews – May) |
7am to 8pm |
7am to 8pm |
|
Saturday, March 29, 2025 |
6am to 9pm |
7am to 7pm |
7am to 3pm |
|
Sunday, March 30, 2025* |
6pm to Monday 9pm (System Patching) |
12pm to 7pm |
Not available |
|
Monday, March 31, 2025 |
6pm Sunday to 9pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, April 1, 2025 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Wednesday, April 2, 2025 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Thursday, April 3, 2025 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Friday, April 4, 2025 |
6am to 8pm (Sunbucks) |
7am to 8pm |
7am to 8pm |
|
Saturday, April 5, 2025 |
Unavailable (Sunbucks) |
7am to 7pm |
7am to 3pm |
|
Sunday, April 6, 2025 |
Unavailable (Sunbucks) |
12pm to 7pm |
Not available |
|
Monday, April 7, 2025 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, April 8, 2025 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Wednesday, April 9, 2025 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Thursday, April 10, 2025 |
6am to 8pm (TALX) |
7am to 8pm |
7am to 8pm |
|
Friday, April 11, 2025 |
6am to 8pm (Med. Reviews – June) |
7am to 8pm |
7am to 8pm |
|
Saturday, April 12, 2025 |
6am to 9pm |
7am to 7pm |
7am to 3pm |
|
Sunday, April 13, 2025 |
6am to Monday 9pm |
12pm to 7pm |
Not available |
|
Monday, April 14, 2025 |
6am Sunday to 9pm |
7am to 8pm |
7am to 8pm |
*Due to system patching, all Portals will be down from 6am-6pm (Med & Non-Med SSP, PE Portal, Doc Upload Portal, Provider Portal)
We are aware of the EDBC Warning Message sometimes displaying Warning! A review has been received. To process the review, select RE Due +1 from Benefit Month dropdown when the processed review resulted in a discontinuance, and you are now attempting to process a new application. If this warning message appears on your case, submit a KEES Help Desk ticket. Ensure that the short description includes EDBC Warning Message and RE Due. The KEES Help Desk will provide instructions for how to proceed forward.
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. The calendar was updated on 03/17/2025 to include the new schedule to account for KanCare reviews being sent out on an earlier schedule. Calendar is available from 09/2024 through 08/2025.
The DCF Processing Deadlines – Year 2025 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.