Tuesday 4/20: 6am – 9pm
Wednesday 4/21: 6am – 8pm
Thursday 4/22: 6am – 8pm
Friday 4/23: 6am – 9pm
Saturday 4/24: 6am – 9pm
Sunday 4/25: 6am – Monday 8pm
The KEES Help Desk has become aware that staff are sometimes receiving a zero error when running EDBC. The zero error is also creating other downstream issues. For example, the NOA may fail to generate. Another example is if you are using the IR or RE Run Reason, KEES will not recognize that your review has been processed. When staff encounter these issues, they should be reported to the KEES Help Desk. Please also ensure that you are telling us if an error was encountered as this is critical information to have when troubleshooting what the cause may be.
The known issue of getting a 500 error when on the Resource Detail page has been fixed.
The known issue with the Real Time Interface History Detail page displaying Success: Activity Found for KPERS when No Match found was actually returned in the interface call has been fixed.
This known issue with Applications and Reviews Detailed Report listing from KEES showing the incorrect medical category has been fixed.
The Buy In Deletion Report will be available to eligibility staff on the 14th of each month. The Buy In file will be sent to CMS early on the morning of the 21st. The Buy In Deletion report that is received on 04/14/2021 will include all cases that lost eligibility 02/28/2021.
The removal of the deletion records by Gainwell Technologies will need to be completed by 5:00 PM on 04/20/2021. Any cases that need the deletion removed from the CMS file, will need to have an email sent to the Gainwell Technologies Buy In team no later than 2:00 PM on 04/20/2021 so they can be manually processed by the 5:00 PM deadline. The requests can be sent on a daily basis as the report is worked. Gainwell Technologies cannot guarantee that the manual processing will be completed before the CMS file is sent if the manual deletion requests are received after 2:00 PM on 04/20/2021.
If a deletion was manually removed from the CMS file last month, and the eligibility for that member is still not up to date in the MMIS at the point the deletion file is sent to CMS this month, that deletion will go to CMS even though that member is only listed on the Buy In Deletion report once.
If a new buy in case is being approved on or between 04/14/2021 and 04/20/2021 and qualifies for immediate buy in, please send an email to the buy in team so it can be considered for manual accretion to CMS on the file. The member must be known to the MMIS to be manually added to the buy in file. ksxix-buyin@dxc.com.
Final KDHE Processing Deadlines - Fiscal Year 2021 has been updated and can be found on the KEES Repository under Other Helpful Information.
The workaround below originally communicated on 1/13/2021 can be retired. Please send a ticket to the KEES Help Desk if staff continue to experience issues with Child Support income in a TANF application month.
Workaround: EDBC is not accurately counting Child Support income received in the month of application for TANF. Until this issue is fixed staff should use the income Category of Government Payments with an Income Type of Cash Assistance for the application month.
The known issue of the Headquarters line missing in the RDB for Child Care providers has been fixed.
The known issue of a general error received when trying to add overpayments from EDBC to existing recovery accounts has been fixed.
DCF Processing Deadlines – Year 2021 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.