Tuesday 5/24: 6am – 8pm
Wednesday 5/25: 6am – 9pm
Thursday 5/26: 6am – 9pm
Friday 5/27: 6am – 9pm
Saturday 5/28: 6am – 9pm
Sunday 5/29: 6am – Tuesday 9pm
Internet Explorer (IE) will no longer be supported effective June 15, 2022. KEES and Perceptive Content (formerly ImageNow) are being updated to support the use of Edge, Chrome, and Firefox browsers on June 4, 2022. As of June 6, 2022, you should begin using one of these other browsers for KEES and Perceptive Content.
If you choose to continue using IE after 6/04/22, there is a workaround for Perceptive Content that will need to be used for pulling the case information into Perceptive. Perceptive will be unable to locate the Case Name and Case Number unless the information is showing on the screen when attempting to scan to Perceptive or use IN Printer.
For example, if you scroll down on the Case Summary page so that you can no longer see the Case Name and Case Number that display up in the blue Case Header, you will get an error saying that Perceptive Content cannot find the KEES Case Summary page.
Before starting the scan, you will need to make sure you scroll all the way to the top of the Case Summary page so that the Case Name and Case Number are visible on the screen.
Your IT staff will be communicating the browser changes and pushing out a new w ticket with the KEES Help Desk.
If you have issues with KEES or Perceptive Content, please put in a ServiceNow ticket with the KEES Help Desk. For any other systems and browser support, please reach out to your agency IT department with an EBIT ticket.
The KEES Help Desk has become aware that KEES is using the incorrect PIL maximum limit for determining MSP eligibility. It appears that the maximum QMB limit is being used rather than the maximum ELMB limit. If the expected outcome for the consumer is for them to be Denied for over income, then staff can Accept & Save the EDBC as normal. Please continue to submit tickets to the KEES Help Desk for tracking purposes. If the EDBC outcome received is not as expected, please indicate what the expected result is on the KEES Help Desk ticket so that it can be reviewed.
DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.