Friday 5/27: 6am – 9pm
Saturday 5/28: 6am – 9pm
Sunday 5/29: 6am – Tuesday 9pm
Monday 5/30 (State Holiday): 6am Sunday – Tuesday 9pm
Internet Explorer (IE) will no longer be supported effective June 15, 2022. KEES and Perceptive Content (formerly ImageNow) are being updated to support the use of Edge, Chrome, and Firefox browsers on June 4, 2022. As of June 6, 2022, you should begin using one of these other browsers for KEES and Perceptive Content.
If you choose to continue using IE after 6/04/22, there is a workaround for Perceptive Content that will need to be used for pulling the case information into Perceptive. Perceptive will be unable to locate the Case Name and Case Number unless the information is showing on the screen when attempting to scan to Perceptive or use IN Printer. Before starting the scan, you will need to make sure you scroll all the way to the top of the Case Summary page so that the Case Name and Case Number are visible on the screen.
If not, and you scroll down on the Case Summary page so that you can no longer see the Case Name and Case Number that display up in the blue Case Header, you will get an error saying that Perceptive Content cannot find the KEES Case Summary page. If you get this error, click ok, and then scroll back up to the top so that the Case Name and Case Number are visible on the screen and try again.
Your IT staff will be communicating the browser changes and pushing out a new default browser in support of IE going unsupported.
If you have issues with KEES or Perceptive Content, please put in a ServiceNow ticket with the KEES Help Desk. For any other systems and browser support, please reach out to your agency IT department with an EBIT ticket.
The Experience web version of Perceptive Content will be updated to comply with CMS guidelines of a 15 minute timeout session. On June 4, 2022, Experience will begin using a 15 minute timeout. For any unactionable functions that last for 15 minutes, the system will automatically log the user off. This time does not include scrolling or clicking on the page. It must be an actionable function to keep the system from timing out.
The issue regarding the Continuous Eligibility (CE) End Date setting after the first Prior Medical Month has been Approved, but not updating (extending) after Approval of the Application Month, has been fixed.
The issue where the MMIS Verify Medicare Data task was creating in error has been fixed.
When making changes to a deceased consumer’s case, it is not necessary to remove the Date of Death (DOD) or rescind the program block. Removing the DOD or rescinding the program block can cause billing issues for both KMMS and EBT (if the consumer had Non-Medical benefits). For example, a consumer Active on SI Medical was Discontinued due to death with a DOD of 5/13/22. EDBC was ran on 5/18/22 for the come-up month of 6/22 to close the coverage. On 5/20/22, a 2126 is received for a NF stay from 4/12/22-5/10/22. Staff will need to update the Household Status record for the deceased member to In the Home, then run EDBC and Approve the NF coverage for 4/22 and 5/22 without removing the DOD or rescinding the program block. Additionally, because there is a DOD already entered and verified in KEES, the LOC will automatically end-date for the DOD in KMMS. The end-dated LOC will not be something staff will be able view in KEES.
Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.
The issue where FA Approval NOAs were displaying a benefit amount of $0 in error when the benefit amount exceeded 3 digits has now been fixed.
We have learned that some of the Food Assistance Work Rules notices that were generated and sent by Batch in error were bundled with other KEES notices. If any of the returned envelopes contain any other notifications, staff will need to put those notices in a new envelope and resend them to the client.
DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.