Tuesday 5/27: 6am – 9pm
Wednesday 5/28: 6am – 8pm
Thursday 5/29: 6am – 9pm
Friday 5/30: 6am – 9pm
Saturday 5/31: 6am – 9pm
Sunday 6/1: 6pm – 8pm Monday*
*Due to system patching, all Portals will be down from 6am-6pm (Med & Non-Med SSP, PE Portal, Doc Upload Portal, Provider Portal)
We are aware that the auto journal entry is not generating on cases when the program is discontinued due to Failure to Provide Review. It is not necessary to submit KEES Help Desk tickets for this issue.
We are aware that Multi-Month EDBC is not generating a NOA in some situations. If you encounter this issue, please go back and run single-month EDBC’s for each prior medical month and the month of application in order to generate appropriate NOAs, then submit a ticket to the KEES Help Desk.
The KEES Help Desk has received a report of the KC1200 - Pre-Populated Family Medical Review form with an incorrect member status for Currently Covered beneficiaries (someone who is actively covered was listed as No). If you encounter this issue, please submit a ticket to the KEES Help Desk as additional examples are needed.
The KEES Help Desk has received a couple of reports that the KC1600 - Review Form was sent without high-dated Expenses populated. So far, the only missing expense we have seen was for Health Insurance Premiums. If you encounter this issue, please submit a ticket to the KEES Help Desk.
We are aware of the red NEW indicator on OHI appearing in error after all records have been updated. It is not necessary to submit KEES Help Desk tickets for this issue.
The KEES Help Desk has received reports that No Touch is not completing the registration process when a new case number is required. It appears that the program block is not being created and the eApp remains in Received Status. If you encounter this issue, please have the eApp manually registered and submit a ticket to the KEES Help Desk.
A fix was delivered in the last KEES release, but we have now discovered a new scenario where the eApp Status is sometimes not updating after accepting EDBC. If you encounter this issue, please update the eApp Status to Completed by Worker. It is not necessary to submit KEES Help Desk tickets for this issue.
The KDHE Processing Deadlines for FY 2026 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. The calendar was updated on 03/17/2025 to include the new schedule to account for KanCare reviews being sent out on an earlier schedule. Calendar is available from 09/2024 through 08/2025.
DCF staff should NOT send the V008 General Correspondence. This is a KDHE-Medical form. It has the KDHE letter head and includes the KDHE phone number on the 2nd page instead of the DCF Right and Responsibilities and Civil Rights Provisions. DCF staff needing to send general correspondence should use the V808.
The DCF Processing Deadlines – Year 2025 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.