Tuesday 5/31: 6am Sunday – 9pm
Wednesday 6/1: 6am – 8pm
Thursday 6/2: 6am – 9pm
Friday 6/3: 6am – 9pm
Saturday 6/4: 12pm – 8pm
Sunday 6/5: Unavailable
Please remember, if you need to edit your Received Date in the Document Keys section when imaging to Perceptive Content you MUST enter it in MM/DD/YYYY format. Do NOT use any other format. Examples of incorrect formats: MMDDYYYY and MM/DD/YY. Using the incorrect format will result in all documents associated with the scan going to an error queue. These documents will stay in the error queue until KEES Operations Staff have a chance to fix the date. This results in task creation being delayed. Users will not be notified that they are using the incorrect date format and will need to be diligent when editing the date.
Internet Explorer (IE) will no longer be supported effective June 15, 2022. KEES and Perceptive Content (formerly ImageNow) are being updated to support the use of Edge, Chrome, and Firefox browsers on June 4, 2022. As of June 6, 2022, you should begin using one of these other browsers for KEES and Perceptive Content.
If you choose to continue using IE after 6/04/22, there is a workaround for Perceptive Content that will need to be used for pulling the case information into Perceptive. Perceptive will be unable to locate the Case Name and Case Number unless the information is showing on the screen when attempting to scan to Perceptive or use IN Printer. Before starting the scan, you will need to make sure you scroll all the way to the top of the Case Summary page so that the Case Name and Case Number are visible on the screen.
If not, and you scroll down on the Case Summary page so that you can no longer see the Case Name and Case Number that display up in the blue Case Header, you will get an error saying that Perceptive Content cannot find the KEES Case Summary page. If you get this error, click ok, and then scroll back up to the top so that the Case Name and Case Number are visible on the screen and try again.
Your IT staff will be communicating the browser changes and pushing out a new default browser in support of IE going unsupported.
If you have issues with KEES or Perceptive Content, please put in a ServiceNow ticket with the KEES Help Desk. For any other systems and browser support, please reach out to your agency IT department with an EBIT ticket.
The Experience web version of Perceptive Content will be updated to comply with CMS guidelines of a 15 minute timeout session. On June 4, 2022, Experience will begin using a 15 minute timeout. For any unactionable functions that last for 15 minutes, the system will automatically log the user off. This time does not include scrolling or clicking on the page. It must be an actionable function to keep the system from timing out.
Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.
Remember to verify the Review and IR Due Dates as well as the 6 Month or 12 Month Reporting type to confirm they are correct when running EDBC for Food Assistance. It is important to check both the Food Assistance EDBC Summary page and the Case Summary page. Reminder: If KEES sends the incorrect reporting form to a consumer, staff do not need to re-send the correct form to the consumer before processing the report form. Due to changes to the IR and 12 Month Report forms with the February KEES release, the questions asked on the forms are now very similar.
Staff do need to continue to report these cases to the KEES Help Desk.
DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.