Friday 6/6: 6am – 8pm
Saturday 6/7: 6am – 9pm
Sunday 6/8: 6am – 9pm Monday
CURRENT Medical Hierarchy Updates will be going in the weekend of 6/6/2025. The update will include:
New queues and matching skills. The queues are listed below.
FM Start to Finish Application
FM Start to Finish Info Received/Due
FM Start to Finish Review
Note: Start To Finish Review Skill will be added as needed by supervisor.
Note: As stated in 06/04/2025 Dispatch, FM Start to Finish paused tasks may be impacted. There is a cleanup effort prior to EOD 06/06/25.
New No Contact types outcomes have been added when workers need to transfer work.
Transfer to DCF
Transfer to FM
Note: The existing No Contact type outcome will still be used by staff when they are unable to complete a task.
Transaction Detail will be available on the view case screen by clicking on a case from the search Case or Waiting Case Screens. This screen will show the Action (what happened, who modified, and when they modified. It will also show the reason a case was paused.) The updated will provide workers, quality, and supervisors with more contextual details to clearly understand what happened with a case.
New Bundling Order
The bundling hierarchy has been added to allow more accurate task routing and bundling. Hybrid Review should now route to the Hybrid Review queue instead of the E and D Review queue. The Received date in CURRENT will pull from the highest priority task/activity.
The KDHE Processing Deadlines for FY 2026 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. The calendar was updated on 03/17/2025 to include the new schedule to account for KanCare reviews being sent out on an earlier schedule. Calendar is available from 09/2024 through 08/2025.
The DCF Processing Deadlines – Year 2025 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2026 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.