Friday 6/10: 6am – 9pm
Saturday 6/11: 6am – 9pm
Sunday 6/12: 3pm – Monday 9pm
Internet Explorer (IE) will no longer be supported effective June 15, 2022. KEES and Perceptive Content (formerly ImageNow) are being updated to support the use of Edge, Chrome, and Firefox browsers on June 4, 2022. As of June 6, 2022, you should begin using one of these other browsers for KEES and Perceptive Content.
If you choose to continue using IE after 6/04/22, there is a workaround for Perceptive Content that will need to be used for pulling the case information into Perceptive. Perceptive will be unable to locate the Case Name and Case Number unless the information is showing on the screen when attempting to scan to Perceptive or use IN Printer. Before starting the scan, you will need to make sure you scroll all the way to the top of the Case Summary page so that the Case Name and Case Number are visible on the screen.
If not, and you scroll down on the Case Summary page so that you can no longer see the Case Name and Case Number that display up in the blue Case Header, you will get an error saying that Perceptive Content cannot find the KEES Case Summary page. If you get this error, click ok, and then scroll back up to the top so that the Case Name and Case Number are visible on the screen and try again.
Your IT staff will be communicating the browser changes and pushing out a new default browser in support of IE going unsupported.
If you have issues with KEES or Perceptive Content, please put in a ServiceNow ticket with the KEES Help Desk. For any other systems and browser support, please reach out to your agency IT department with an EBIT ticket.
The Experience web version of Perceptive Content will be updated to comply with CMS guidelines of a 15 minute timeout session. On June 4, 2022, Experience will begin using a 15 minute timeout. For any unactionable functions that last for 15 minutes, the system will automatically log the user off. This time does not include scrolling or clicking on the page. It must be an actionable function to keep the system from timing out.
The following is a list of updates made in the KEES Medical User Manual:
Updates have been made to the Spenddown Troubleshooting section of the User Manual. The user manual has been updated with the process for correcting a spenddown that has been accepted starting in the wrong month. The updates can be found at Home > KEES User Manual Introduction > Elderly and Disabled Medical > Medically Needy Spenddown > Troubleshooting - Medically Needy Spenddown.
Instructions for processing ADAP coverage have been added to the KEES User Manual.
Updates have been made to the Usable Program Block chart and the Usable Case Number section in the KEES User Manual to reflect that each case number can only have one ADAP Program Block, and all additional household members requesting ADAP coverage will need to be registered to a new case number.
An issue was discovered in the SSP preventing consumers who are reporting being Aged, Blind, or Disabled from completing an application. When presented with the question Does anyone have a medical condition or emotional problem as a result from an accident or Injury?, and answering No, they are forced to answer the Medical Subrogation questions to follow. This is incorrect and will need to be updated. Until this can be fixed, we have instructed the Tier 1 Help Desk, to advise any consumer who reports this issue to use the following date 01/01/1901. This will allow the consumer to move forward. Any consumer who calls the call center to report this issue, should advise the same. Staff will see this date on the PDF when used. If this date is seen, no further action is needed.
Final KDHE Processing Deadlines - Fiscal Year 2023 has been updated and can be found on the KEES Repository under Other Helpful Information.
The Homeless Shelter Expense is currently not allowing users to skip the Amounts block on the Expense Detail page. Until this is fixed, staff should enter a value of $0.
DCF Processing Deadlines – Year 2022 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.