Tuesday 6/11: 6am – 9pm
Wednesday 6/12: 6am – 9pm
Thursday 6/13: 6am – 9pm
Friday 6/14: 6am – 8pm
Saturday 6/15: 6am – 9pm
Sunday 6/16: 6am – 9pm Monday
When an SSP user uploads a document over 5mb to the Upload My Document page, the screen incorrectly shows there is still room available. Once the Upload button is clicked, the Please limit the file size to 5mb validation is appearing. This is causing users confusion since the screen shows the document is under 5mb. If a consumer reports this error, please advise them to mail or fax large documents to the KanCare Clearinghouse or their local DCF office; then submit a KEES Help Desk ticket for the consumer.
We are aware that in some scenarios, staff are getting an 8305 error when attempting to rescind a consumer using the 1st Month Ineligible rescind reason. Submit a KEES Help Desk ticket if this issue occurs so that a data fix can be performed.
We are aware of the New indicator on a Medicare record when no new data is reported. If you come across this issue, please submit a KEES Help Desk ticket.
If a consumer submits their e-Review and enters a phone number that exceeds the allowed 18 characters, workers will receive an 8600 error when they click on the e-Review hyperlink. If you come across this issue, please submit a KEES Help Desk ticket so a data fix can be performed.
We are aware of the individual’s life insurance policy counting for both spouses if they are an LTC recipient. Please submit a KEES Help Desk ticket if this issue occurs.
KDHE Processing Deadlines for FY 2025 has been updated and can be found on the KEES Repository under Other Helpful Information.
The DCF Processing Deadlines – Year 2024 have been updated, and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.