Friday 6/21: 6am – 8pm
Saturday 6/22: 6pm – 8pm
Sunday 6/23: 6am – 8pm Monday
A build is scheduled for this weekend. Below is a summary of what is included in the release.
SSP Password Reset & Account Disablement
Self-Service Portal (SSP) Forgot Password Function:
A new Forgot Password process in the Self-Service Portal (SSP) has been implemented to allow clients to reset their password through the email address tied to their account. It is important to note:
A client can use the same SSP user name and password to log into the DCF Self-Service Portal and the Medical Consumer Self-Service Portal. Likewise, the same user name and password can be used to apply for Food Assistance, TANF, Child Care, LIEAP and Medical.
With this change, a client can only have one user name and password associated to their email address. When a client creates a new account using the same email address, their old SSP account is automatically disabled. The client receives a warning prior to proceeding. When the account is disabled, the SSP account will show as disabled on the Case Summary page in KEES and a journal entry is created noting the SSP user name and date the account was disabled.
An SSP account clean-up activity was completed to disable duplicate accounts. For clients with multiple SSP accounts, the account most recently accessed in either the DCF or Medical SSP was retained.
As a reminder, clients can call 1-877-782-7358 if they have trouble logging into their account or using the SSP.
Staff will now see the Priority field when they are on the New/Reapplication Detail page.
Staff will no longer see Authorized Representative (AR) Link Requests coming into KEES.
School Attendance Status Detail page will display correctly when mapped in.
When end-dating income on the Income Detail page, staff will no longer see a new entry for income created.
Medical e-App PDFs will no longer show food stamps.
Medical Hierarchy Mapping Document Benefit Plan Change
MN LTC Benefit Plan has been created in KEES and KMMS.
MN3/CH
MN3/OA
MN3/BL
MN3/DS
NOAs have been updated to display the MN3 aid code.
Staff can process MN3 and MDN consumers on the same case, not separate them onto two cases.
When running EDBC, staff will not see the MN3 aid code showing in KEES or KMMS until 08/2024 is run.
Medical SSP Updates
Employer name will map to KEES Overtime income record when reported on the SSP.
Medical Expense records from the SSP will correctly map with the following types:
Private Pay Nursing Home Expense.
Expense for Household Member not receiving assistance.
7.3.4 and 7.3.4.2 SSP Usability Upgrade Customization
The SSP and PE has upgraded its current look and feel to be more consumer friendly.
For example, on the summary pages the line is thinner, the Delete and Edit buttons are both on the right side and look a little different, and the summary information is spaced out more than it was before.
There are summary pages after each addition, but no longer a larger section summary.
At the beginning of each section, consumers will have an introduction of the questions that are asked.
Pages within the SSP will have:
The Tell Us More and Background Information screens now include the person’s name at the top.
The Medical Expenses Summary screen will have instructional texts in English and Spanish.
Individual Passive Renewal Long Term and Medical Review Enhancements
Review logic has been updated to determine reviews at an individual level instead of a case level for household members receiving coverage.
The review type will be updated if beneficiaries lost coverage or determined lower coverage to be sent a pre-populated review.
Cover letter for the Pre-Populated Review form has been updated.
Tables will list beneficiaries depending on which review type was determined for them. For example, Passive (Ex-Parte) or Pre-Populated.
This form is dynamic, the tables will only show if there is someone who meets Passive (Ex-Parte) and/or Pre-Populated criteria.
Super Passive review type is updated to Passive review type for the reporting record.
Passive form will be sent to individuals determined Super Passive.
KC 1200 and KC 1600 review has added the following questions for existing beneficiaries:
Is this person pregnant?
Does this person need help paying medical bills from the last 3 months (including Medicare premiums)?
Does this person have a disability that will last at least 12 months or result in death?
Reasonable Compatibility Test Screen will now display the following:
KEES FPL (right side of the page)
KDOL FPL (right side of the page)
TALX FPL (right side of the page)
CTM Both Below Determination under the Reasonable Compatibility Method section.
Title 19 Both Below Determination under the Reasonable Compatibility Method section.
During the Medical Reviews Determination batch, if the income is not Both Below or RC, then a journal entry is made, and a new income record will be added for the individual that did not meet income criteria.
During the Review Discontinuance Batch, members that were determined passively eligible will continue their coverage.
Passive IR Reporting Record created.
Passive Review letter sent (KC-1300 or KC-1700).
CURRENT Configuration and Mapping Updates
SOBRA (Partial) Apps tasks will send to the State Queue.
Staff will not see Return – SOBRA App tasks in any CURRENT queue.
When an assigned task from a Conduent worker is sent to CURRENT from KEES, the initial transfer will be rejected and resent without the email address of the contractor.
Institutional Newborn has been added as a Program in CURRENT.
The Process Institutional Newborn App task will be routed to the Institutional Newborn Program in CURRENT.
New Activities have been created for Reports, Corrections, Appeal, Special Projects, LTC Hybrid Comms.
LTC COMMS – Existing Queue
Will contain LTC General, PTRF, E and D, E and D Hybrid program and LTC Comm Activity
LTC Hybrid Comms – New Queue
Will contain LTC Hybrid (program) and LTC Comm (Activity)
CURRENT has added the FM Start to Finish activity for Family Medical MAGI.
Proactive Communications
Starting in July, Proactive Communications is active outreach from the state to consumers regarding their Medicaid journey via texts, emails, or calls. To ensure all the legal requirements are covered, SSP will have a few updates.
Medical Self-Service Portal has added KDHE Privacy Policy language and KDHE Terms of Service.
SMS Opt-In Language is now available in the SSP on the following pages:
Sign-up page.
Banner when consumer is logged in without being opted-in for texts.
Update Account Information.
Red New Indicator for Relationships cannot be Removed - FIXED
Red New ghost records will no longer appear on the Relationship page.
KEES not Giving the SOBRA Indicator - FIXED
Staff will now see PLN/PW/Y/N showing correctly when running EDBC on a SOBRA case.
CHIP Determined at Review for Consumer with Comprehensive Health Insurance in Error - FIXED
At review if a consumer has comprehensive health insurance staff will not see CHIP approved for them.
CURRENT - Administrative Role Update Tasks not Updating in KEES - FIXED
Admin Role Update tasks completed in CURRENT will also show as completed in KEES.
Person View Page Displaying Incorrect Date for Pending Role Start Date - FIXED
Staff will no longer see a consumer Pending on the Person View page in months they have already been Denied.
KEES Creating SSA Income Records using Title 2 Verifications - FIXED
The reported issue of SSA income records being created/reopened when running verifications has been fixed.
Pregnant PA Receiving CTM Given PLN/PW when a Child Goes into Foster Care - FIXED
CTM CE period for Caretakers will hold when a child is placed in Foster Care and has their HH status updated to Temporarily Out of the Home.
PACE Case Counting Allocated Income that Cannot be Found - FIXED
Staff will no longer see a phantom Allocated income records counting for PACE.
The Married Tax Status Negatively Impacting the Determination for Spenddowns - FIXED
Married tax statuses will no longer have a negative impact when determining a spenddown.
Recorded Demos and PDFs
Summer 2024 Release Med PDF
Summer 2024 Release Webinar Demo
4 Workers SSP Application Demo
User Manual
Review Business Processes
Review Type Definitions
Soft EDBC
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
A piece of First Contact Resolution is to obtain any required verifications we can’t obtain ourselves from the client while we are interacting with them. This can be done by having the client upload the documents to the SSP, or by email to the designated office email address. When a client uploads a document in the SSP, they can select to associate it with a Case Number or an e-Application ID for an e-Application they have already submitted. An SSP uploaded document can be found in Perceptive Content within a few seconds after its been uploaded by using the client’s case number or e-Application ID. See the screenshots below. Remember to complete any tasks generated in KEES.
To search by Case Number (Recommended):
Select Documents from the Perceptive Content tool bar.
Make sure KEES All Case Documents is selected.
Select Case Number from the drop-down menu on the Quick Search tab and enter the Case Number.
To search by e-Application Number if not found using Case Number:
Select Documents from the Perceptive Content tool bar.
Select KEES SSP Documents from the drop-down menu at the top of the screen.
Select Case Number/SSP App ID from the drop-down menu on the Quick Search tab and enter the e-Application ID.
The SEBT Program will now display in KEES when adding a new program block. Staff should not register any SEBT Program Blocks at this time.
Changes to the online application have been made to make the application easier for people to use. Examples of changes include updated wording to be more clear and concise, increased white space on the screens, and a streamlined experience. Changes to highlight include:
Updating the online application to no longer make county a required field when submitting an application. County will now pre-populate on the application based on the normalized address selected by the client. If an address is not normalized, the county will default to Shawnee and provide the client an opportunity to update it before submitting the application. To avoid a blank county code on the application, default functionality for non-normalized addresses was designed to support workflow and the EBT interface file. It’s important for staff to verify all aspects of an address are correct before accepting it in KEES. This change was required by Food and Nutrition Services (FNS).
New screens were also added to the online application. Staff will see these new questions on the e-Application PDF. New screens include:
School, College or Training screen: Questions include the person attending school, type of school, name of school, enrolled, grade in school, and expected graduation date.
Strike screen: Questions include the person on strike, name of company, before strike income, and date strike started.
Medicare Coverage Expense screen: Questions include the person receiving Medicare coverage, claim number, type of coverage, payment type, and amount.
Medical Expenses screen: Questions include person with medical expenses, type, amount, and how often the expense is paid.
Relationship screen: An update was made to change how household relationships are entered on the application to align with how they are recorded in KEES.
The e-Application PDF will now display household relationships as entered on the SSP application below the Household Member table. The primary applicant will continue to display with a relationship of Applicant on the table. See the example below.
No needed changes to the Team Script and Documentation Templates were identified based on the new changes of the e-Application PDF. However, if a suggestion is identified, remember to reach out to your BPM workgroup representative or email DCF.BPMProcess@ks.gov.
Language was added to the online review to inform clients they can submit a review with just a name, address, and signature. This change was required by Food and Nutrition Services (FNS).
Functionality was added to KEES to address some gaps around categorical eligibility and other FA rules.
KEES will discontinue Food Assistance if the benefit amount is $0 and not prorated. Staff will no longer have to use a work around to discontinue these programs.
KEES will identify that an eligible household is categorically eligible the same day that TANF is closed, even before the Work Program Block has been updated to Transitional by the batch.
KEES will recognize if a person is Active on a Transitional Medical Program Block when determining categorical eligibility.
Updates have been made to several forms and NOAs, including:
TANF change reporting requirement have been moved to the end of the notice and certain words have been bolded to improve readability.
The NOA snippet that instructs that a client with a work program penalty must cooperate for two weeks to regain eligibility has been corrected.
The NOA snippets around CSS penalties have been updated to separate TANF and Child Care to align with policy.
The V003 has been updated, based on requests from staff, to be in line with the ES-3108 in KEESM Forms.
Homeless Shelter Expense not Counting on EDBC - FIXED
The reported issue of the Homeless Shelter Expense not counting at EDBC has been fixed.
Family Plan Displaying an Incorrect Begin Date - FIXED
The reported issue of Family Plan begin dates pulling from the application date instead of the most recent review date has been fixed.
TANF Applications being Denied for Missed Interview when the Customer Schedule Record is Complete- FIXED
The issue of TANF applications being denied by the Missed Interview Batch in error has been fixed.
Person showing Work Eligible Exempt in Error - FIXED
The reported issue of a Food Assistance recipient showing as Work Eligible- Exempt due to Unemployment, even after the Unemployment Income record has been end-dated has been fixed.
Non-Citizen record reverting to Pending Status in Error - FIXED
The reported issue of Non-Citizenship records reverting to Pending automatically has been fixed.
Recorded Demos and PDFs
Summer 2024 Release NM PDF
Summer 2024 Release Webinar Demo
User Manual
No updates
The DCF Processing Deadlines – Year 2024 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.