Tuesday 6/25: 6am – 9pm
Wednesday 6/26: 6am – 8pm
Thursday 6/27: 6am – 9pm
Friday 6/28: 6am – 9pm
Saturday 6/29: 6am – 9pm
Sunday 6/30: 6pm – 8pm Monday
The KEES Help Desk is seeing more incident tickets requesting CE changes mid-CE when a household has multiple review dates. Please refer to KFMAM 2312 – Changes in Coverage during a Continuous Eligibility Period, and the 5/13/2022 KEES Dispatch – May Release Notes. These resources explain when it is appropriate for KEES to extend or shorten a CE period.
We are aware of Pre-Populated Review tasks populating the wrong received date in some instances. If this issue occurs for workers, please submit a KEES Help Desk ticket. Then create a new task with the correct received date.
We are aware that occasionally the Received Date is being updated to the current date on the Verification Detail page when no changes were made on the Individual Demographics page. Submit a KEES Help Desk ticket if this issue occurs.
We are aware of tasks occasionally being unbundled when the task is set to On Hold. If you come across this issue, please submit a KEES Help Desk ticket.
We are aware of KEES denying persons that are applying for disability coverage when they have a CSS Non-Coop Penalty in some instances. Submit a KEES Help Desk ticket if this occurs.
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The DCF Processing Deadlines – Year 2024 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.