Thursday 7/11: 6am - 8pm
Friday 7/12: 6am – 8pm
Saturday 7/13: Unavailable
Sunday 7/14: Unavailable
A build is scheduled for Thursday, July 11. Below is a summary of the is included in the release.
Income Records Saving without Frequency - FIXED
Income records will require frequency to be added before they can be saved on the Income Detail page in KEES.
SSP Upload My Documents Screen shows Inaccurate Amount of KB used for Uploaded files - FIXED
Consumers will see the correct amount of space available when uploading documents on the SSP.
8100 Error on SSP Account – FIXED
Clients will no longer receive an 8100 error when they log into their Self-Service Portal account.
SSP Forgot Username Flow - First and Last Name are Case Sensitive - FIXED
Consumers will not receive an error when going through the Forgot Username flow in the SSP when the First and Last Name fields are entered without capital letters. These fields are no longer case sensitive.
This is a more robust solution that replaces robocalling.
It includes 11 conversations that communicate with consumers via text, email, phone call, and voice mail depending on the hierarchy and what information we have on file.
Most conversations have one or two “chasers” as noted below.
Each conversation has English and Spanish flows which will be based off the language used for notices in KEES. Each also has with and without linked SSP account flows. The follow up messages depend on the consumer’s response. These customize the conversation to the consumer’s situation.
The voice calls and voicemails say KanCare a little quickly and it sounds more like KenCare. Please be aware of this in case consumers have questions.
The conversation calendar is available in the Dispatch and saved on the KEES Repository. There will not be KEES journals at this time.
The opt-in videos have been uploaded to the Medical SSP Demos page to walk consumers through how to opt-in for receiving text messages. https://vimeo.com/showcase/8602150
Videos 7A and 7B.
SMS Text Messaging Opt-In Email Blast was sent on 7/9/2024 between 10am-12pm to about 78,000 consumers. Below is a screenshot of this email:
The conversations are as follows:
Review Kick-off – No chasers
This is the initial message to beneficiaries regarding an upcoming review. This is introducing consumers to message notifications.
Update SSN – 2 chasers (4 and 9 days after initial message)
This conversation is sent only to cases that have an individual over the age of 1 with active coverage and do not have a social security number on file. The Clearinghouse is requesting the SSN so that we can try to complete a passive review instead of sending out a pre-populated review.
Update Contact Info – 2 chasers (4 and 9 days after initial message)
Beneficiaries will receive a notification to verify and possibly update their mailing address. This is to ensure that the review packet is sent to the correct mailing address.
Review Packet Sent – No chasers
This message is sent to beneficiaries notifying them that the review has been sent, triggered by the system showing sent in KEES.
Individuals that were determined for a passive review, will receive a notification informing them that no action is needed.
Review Reminder – 2 chasers (10 and 20 days after initial message)
This notification is for consumers to return their signed review to the KanCare Clearinghouse.
Review Received (Signed and unsigned) – No chasers
Consumer will receive a message that their review has been received. There will be different messaging used for unsigned reviews letting the consumer know we need a signature and that they can go online (if they have an SSP account) to submit a signed review.
Review Decision Made – No chasers
Consumers will receive a message once their review determination is made in KEES. It will refer them to the SSP if they have one and advise that the determination will be sent in the mail.
Request Feedback – No chasers
Consumers will receive a notification asking to provide feedback during the review communication journey.
Reconsideration – 1 chaser (14 days after initial trigger)
Consumers will receive a message about returning their review during the reconsideration period for an opportunity to continue their KanCare benefits.
Red 'New' on Medicare Tab - No New Data - FIXED
Eligibility staff will not see the New indicator on the Medicare tab when no new data is reported.
EDBC Counting Both Individual's Life Insurance Policy for each LTC Recipient - FIXED
EDBC will no longer count the life insurance policy for both LTC recipients on the same case.
Application Number Field not Populating on the Medical Person History page - FIXED
The application number will now appear on the Medical Person History page.
8600 Error when Clicking on e-Review Hyperlink - FIXED
Eligibility staff will no longer receive an 8600 error when clicking on the e-Review hyperlink in KEES.
Current™ - Process Application - State Task Not Feeding to Current due to Error 400.13 - Household First Name is Required - FIXED
Process Application – State task will feed into CURRENT with no error.
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Scheduleis available on the KEES Repository under KDHE Communications.
SSP Last Grade Completed – FIXED
The last grade completed field will now save in the SSP and will NOT map into KEES if there is no change.
Voter Registration Forms – FIXED
The correct person will now be selected when voter registration forms are generated for a change of address.
Child Schedule Comments – FIXED
Staff will now be able to use forward slashes in the comments box for Childcare Schedules.
Property Addresses on the Real Property Detail Page – FIXED
Addresses on Real Property Detail page will no longer duplicate and then disappear.
Resources: Motor Vehicles – FIXED
The Add and Edit functions will now work correctly and only show household members that have not already been selected.
Purchase and Prepare Indicator – FIXED
The New indicator will no longer appear when there is no new record to be considered.
Authorized Representative SSN Required – FIXED
KEES will no longer show an error when there is no social security number for an Authorized Representative.
EDBC Work Eligibility List – FIXED
EDBC will now show all household members under Work Eligibility in the month of application.
Employment Services Activity not Showing – FIXED
The Employment Services Workload Inventory will now show Activities as Active if they are Active.
Our staff facing BOT in KEES, LOLA, received an enhancement that went into effect 7/11/2024. This enhancement allows LOLA to search KEESM and the KEES User Manual to provide answers to a broad range of questions staff can ask. When a question is entered into LOLA, KEESM and the KEES User Manual will now be searched for a possible answer. Although all programs are supported by LOLA; LIEAP and Food Assistance are more robust because LOLA uses more than just KEESM and the KEES User Manual to provide answers to questions. Future enhancements will make responses for TANF, CC, and Work Programs, more comprehensive.
To access LOLA, click on the Virtual Assistant. LOLA will open in a separate window.
The DCF Processing Deadlines – Year 2024 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.