|
Date |
KEES Available Hours |
EATSS Available Hours |
CSS Available Hours |
|
Thursday, August 1, 2024 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Friday, August 2, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Saturday, August 3, 2024 |
6am to 8pm (PARIS) |
7am to 7pm |
7am to 3pm |
|
Sunday, August 4, 2024 |
6am to 9pm Monday |
12pm to 7pm |
Not available |
|
Monday, August 5, 2024 |
6am Sunday to 9pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, August 6, 2024 |
6am to 8pm (TALX) |
7am to 8pm |
7am to 8pm |
|
Wednesday, August 7, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Thursday, August 8, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Friday, August 9, 2024 |
6am to 8pm (Medical Reviews – Sept.) |
7am to 8pm |
7am to 8pm |
|
Saturday, August 10, 2024 |
12pm to 9pm (August KEES Release) |
7am to 7pm |
7am to 3pm |
|
Sunday, August 11, 2024 |
3pm to 9pm Monday (System Patching) |
12pm to 7pm |
Not available |
|
Monday, August 12, 2024 |
3pm Sunday to 9pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, August 13, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Wednesday, August 14, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Thursday, August 15, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Friday, August 16, 2024 |
6am to 8pm (Medical Reviews Discontinuance – July) |
7am to 8pm |
7am to 8pm |
|
Saturday, August 17, 2024 |
6am to 9pm |
7am to 7pm |
7am to 3pm |
|
Sunday, August 18, 2024 |
6am to 8pm Monday |
12pm to 7pm |
Not available |
|
Monday, August 19, 2024 |
6am Sunday to 8pm (FA Redetermination) |
7am to 8pm |
7am to 8pm |
For those staff who are responsible for submitting tickets to the KEES Help Desk using ServiceNow, please begin using the KEES Issue Template immediately. We have updated the Rescind/Reapply section, the Task section, and added a new Duplicate ID section.
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. Updated 7/30/2024.
The DCF Processing Deadlines – Year 2024 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.