Thursday 8/8: 6am – 9pm
Friday 8/9: 6am – 8pm
Saturday 8/10: 12pm – 9pm
Sunday 8/11: 3pm -9pm Monday
We are aware of the auto journal not displaying the correct application date in KEES when an e-application is linked to the case. If this issue occurs for you, please submit a KEES Help Desk ticket.
We are aware of consumers not receiving a new verification code after 10 minutes. If a consumer calls and reports this issue, please submit a KEES Help Desk ticket on their behalf. Direct the consumer through the two-factor authentication process again, and to enter the code as quickly as possible, before the code expires.
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. Updated 7/30/2024.
The DCF Processing Deadlines – Year 2024 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.