Wednesday 8/23: 6am – 8pm
Thursday 8/23: 6am – 9pm
Friday 8/25: 6am – 8pm
Saturday 8/26: 6am – 9pm
Sunday 8/27: 6pm – Monday 9pm
The Medical Team has implemented an automated phone call to consumers with a review due in September, letting the consumer know that a review has been mailed to the address we have on file, and to fill out the review and to mail it back to the Clearinghouse, or to complete the review process online via the SSP. Staff may see a rise in calls to the call center as this is the first month we’ll make the automated calls, and consumers may question the legitimacy of the calls. Please inform the consumer that the call was placed by KDHE. These automated calls will be made going forward for consumers with a review due.
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
DCF Processing Deadlines – Year 2023 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.