Saturday 9/28: 8am-8pm
Sunday 9/29: 2pm–6pm
The issue that was causing Income Amount Detail records to duplicate was fixed Monday evening. A data fix ran last night to remove the duplicated records from the system. Reports are being generated now to determine which cases may have been impacted by this issue and potentially received an incorrect determination. These will be shared with the business to distribute to staff as necessary.
KDHE Processing Deadlines - Fiscal Year 2020 can be found on the KEES Repository under Other Helpful Information.
PDFs generated from the DCF Self-Service Portal (SSP) do not list the consumer’s address. Until this is fixed, staff can reference the address on the e-Application Summary page or the address that maps into the Contact Summary page.
In some scenarios, the correct benefit amount is not displaying on Approval or Review NOAs when there is an overpayment. For example, when processing a Review with an overpayment listed and there is not a benefit change. Until this issue is fixed, use the Standard Copy and Paste text listed below in the comments section of the NOA if the recoupment is not mentioned.
{AMOUNT} will be taken out of your benefit each month for repayment of your assistance overpayment. You will receive {AMOUNT}.
The incorrect Application Date is displaying in some scenarios when a Program Block is reapplied. Until this issue is fixed, staff can manually update the Application Date on the form.
In some scenarios, the V301 is addressed to a non-Primary Applicant even when the Primary Applicant is selected for the interview. If this happens, cancel out of the form and re-generate the form from Document Control. Document Control only allows the form to be sent to the Primary Applicant.
DCF Processing Deadlines – Fiscal Year 2019 can be found on the DCF Intranet under Policy and Procedures.
Call Center Phone Number: 844-723-5337
KEES Tier 1 (Access Issues Only)
KEES Repository KEES Medical User Manual KEES Non-Medical User Manual
The information contained in the KEES Dispatch is for internal use only.