Friday 11/3: 6am – 9pm
Saturday 11/4: 6am – 8pm
Sunday 11/5: 6am – Monday 9pm
When creating an Incident ticket, please keep in mind that the KEES Help Desk Staff will need to attempt recreating the issue that is being reported. Therefore, providing sufficient and accurate information in the ticket will help to offer the KEES Help Desk Staff a better understanding of the issue being reported, and will result in a more timely response to the user.
The current KEES Issue Templates for both Medical and Non-Medical can be found on the KEES Repository.
Here are some helpful reminders when submitting issues:
The KEES Issue Template should be filled out for ALL issues reported.
Please do not save the completed template as a PDF. KEES Issue Templates cannot be copied/pasted into ServiceNow if it is a PDF.
Do not include PII (ie: SSN, DOB, full name) in either the template or any screenshots.
Be descriptive with the Short Description of your issue. This is extremely helpful when we are troubleshooting the numerous tickets reported daily. Try to refrain from using generic descriptions like ‘Incorrect Determination’, ‘EDBC Issue’, ‘Incorrect NOA’, ‘Review Due Date’, etc. The following examples could be used as alternatives: ‘PA should be eligible for CTM, instead of being Denied’, NOA is missing Denial for PA’, ‘Review Due Date did not update after EDBC’, etc.
Be specific when answering the questions on the template. We do understand the frustration that users experience when running into issues and it is our goal to assist the user in overcoming the issue. However, we cannot be helpful when inadequate details are provided.
If you are reporting an incorrect EDBC result, please do not Accept and Save the EDBC in the hopes that we can correct it later.
Please do not attempt to fix issues. Once you’ve identified something is not correct on a case please submit a ticket to the KEES Help Desk.
KDHE Processing Deadlines for FY 2024 has been updated and can be found on the KEES Repository under Other Helpful Information.
KEES Help Desk has received reports that the Homeless Shelter Deduction is not being allowed on the EDBC results unless there is an Amount entered on the Expense Detail page for the Homeless Shelter Expense. As a workaround, worker will need to add $0 in the Amount section.
We were made aware that the Work Programs Orientation Link for standard copy and paste in the KEES User Manual was incorrect. The correct link is - https://content.dcf.ks.gov/SD/WPOHTML/. This has been updated in the KEES User Manual.
DCF Processing Deadlines – Year 2023 have been updated and can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2024 has been updated in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.