Tuesday 11/19: 6am – 8pm
Wednesday 11/20: 6am – 9pm
Thursday 11/21: 6am- 8pm
Friday 11/22: 6am – 8pm
Saturday 11/23: 6am – 9pm
Sunday 11/24: 6pm – 8pm Monday
We are aware EDBC is denying coverage for an individual when a Guardian/Conservator/Legal Guardian who is unrelated to them applies on their behalf even with Care and Control set for them. If you encounter this issue, please submit a KEES Help Desk ticket.
We are aware of the incorrect fragment generating on a NOA when an individual changes from MDN to a temporary stay in a facility. If you encounter this issue, please submit a KEES Help Desk ticket with screenshots. Delete the system generated NOA and create a manual NOA.
We are aware of some tasks not sending to CURRENT if the case in KEES has a discontinued SSPP Program Block. If you come across this issue, please create a KEES Help Desk ticket. Supervisors or staff submitting the ticket into ServiceNow should follow operational processes to ensure the task is in proper Current workflow.
We are aware that Perceptive Content occasionally times out when workers are verifying immigration documents for the third step verification. If you encounter this issue, please submit a KEES Help Desk ticket.
We would like to clarify that there are two issues at play with KEES tasks not showing worker assignment after being claimed in Current™. We are aware that in some situations, KEES is not holding this worker assignment as it should; however, in some instances, there appears to be some worker error. Staff need to make sure that they are not reassigning tasks in KEES to a different Queue or Casebank AFTER placing the task On Hold in Current™. Doing so will cause the KEES task to be flipped back to New status and released from the worker it was assigned to. Staff should only be reassigning KEES tasks to a new Queue or Casebank when the task needs to be re-routed to an area outside your skillset as is set forth in Internal Routing Process for KDHE Staff.
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. The calendar has been updated on 09/20/2024 to include the months of 09/2024 through 08/2025.
The DCF Processing Deadlines – Year 2025 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.