Tuesday 12/10: 6am - 9pm
Wednesday 12/11: 6am - 9pm
Thursday 12/12: 6am - 9pm
Friday 12/13: 6am - 9pm
Saturday 12/14: 6am - 9pm
Sunday 12/15: 6am - 9pm Monday
We are aware of IROD tasks sometimes generating when there is currently a Pending application on the case. It is no longer necessary to submit Help Desk tickets for this issue.
We are aware of EDBC not approving HCBS BI waivers for individuals between the ages of 1 and 64. If you encounter this issue, please submit a KEES Help Desk ticket. The KEES Help Desk will provide the worker a resolution.
We are aware of the Case Linking BOT rejecting valid case link requests. If a consumer calls and indicates they are unable to link their SSP account to their case in KEES, submit a KEES Help Desk ticket on their behalf. If the information within the Link Request matches the casehead, workers can manually link their SSP account to their KEES case.
We are aware of journal entries duplicating when the Medical Child Turns 19 Discontinuance batch runs. If workers are not sure when the batch ran, please refer to the first journal entry and the date of the EDBC Result.
The KMMS monthly file for January eligibility will be sent to Gainwell earlier than normal this month. The file will be sent the night of December 18, 2024, instead of December 19, 2024.
Click here for the updated KDHE Processing Deadlines for FY25.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. The calendar was updated on 12/09/2024 to include holidays for the months of 09/2024 through 08/2025.
The DCF Processing Deadlines – Year 2025 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.