|
Date |
KEES Available Hours |
EATSS Available Hours |
CSS Available Hours |
|
Thursday, December 19, 2024 |
6am to 8pm (FA Redetermination & DCF Reviews – Feb.) |
7am to 8pm |
7am to 8pm |
|
Friday, December 20, 2024 |
6am to 8pm (COLA) |
7am to 8pm |
7am to 8pm |
|
Saturday, December 21, 2024 |
Unavailable (COLA) |
7am to 7pm |
7am to 3pm |
|
Sunday, December 22, 2024 |
Unavailable (COLA) |
12pm to 7pm |
Not available |
|
Monday, December 23, 2024 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, December 24, 2024 |
6am to 8pm (DCF IRs – Feb.) |
7am to 8pm |
7am to 8pm |
|
Wednesday, December 25, 2024* |
6am to 9pm Thursday |
Not available |
Not available |
|
Thursday, December 26, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Friday, December 27, 2024 |
6am to 8pm |
7am to 8pm |
7am to 8pm |
|
Saturday, December 28, 2024 |
6am to 9pm |
7am to 7pm |
7am to 3pm |
|
Sunday, December 29, 2024 |
6am to 9pm Monday |
12pm to 7pm |
Not available |
|
Monday, December 30, 2024 |
6am Sunday to 9pm |
7am to 8pm |
7am to 8pm |
|
Tuesday, December 31, 2024 |
6am to 9pm |
7am to 8pm |
7am to 8pm |
|
Wednesday, January 1, 2025* |
6am to 8pm Thursday |
Not available |
Not available |
|
Thursday, January 2, 2025 |
6am Wednesday to 8pm (TALX) |
7am to 8pm |
7am to 8pm |
|
Friday, January 3, 2025 |
6am to 8pm (Medical Reviews – Feb.) |
7am to 8pm |
7am to 8pm |
|
Saturday, January 4, 2025 |
6am to 9pm |
7am to 7pm |
7am to 3pm |
|
Sunday, January 5, 2025 |
6pm to 9pm Monday (System Patching) |
12pm to 7pm |
Not available |
|
Monday, January 6, 2025 |
6pm Sunday to 9pm |
7am to 8pm |
7am to 8pm |
*State Holiday
Please ensure staff are using the updated KEES Issue Template when submitting issues to the KEES Help Desk. Both the Medical and Non-Medical Issue Templates can be found on the KEES Repository. If you have an older version of the template saved on your desktop, please remove it, and save the appropriate template.
Visit the KEES Repository often to ensure you are using the most recent version of the KEES Issue Template. In addition, the September 23, 2024 KEES Dispatch included instructions for submitting tickets.
KDHE Processing Deadlines for FY 2025 can be found on the KEES Repository under Other Helpful Information.
The KanCare Proactive Communication Schedule is available on the KEES Repository under KDHE Communications. The calendar was updated on 12/09/2024 to include holidays for the months of 09/2024 through 08/2025.
The DCF Processing Deadlines – Year 2025 can be found on the DCF Intranet under Policy and Procedures and in the KEES Non-Medical User Manual.
The PPS Payment Schedule for FY 2025 can be found in the KEES Non-Medical User Manual.
Call Center Phone Number: 844-723-5337
KEES Help Desk Email: KEES.HelpDesk@ks.gov
KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov
KEES Repository KEES User Manual - Medical KEES User Manual - Non-Medical
The information contained in the KEES Dispatch is for internal use only.