Friday 12/20: 6am–6pm
Saturday 12/21: not available
Sunday 12/22: not available
Monday 12/23: 6am-6pm
Thank you for reporting this issue to the KEES Help Desk as requested in the 12/10/2019 Dispatch. With the tickets we received we now have what we need to troubleshoot this issue and it is no longer necessary to report these to the KEES Help Desk. Please continue to manually update the status until further notice.
KDHE Processing Deadlines - Fiscal Year 2020 can be found on the KEES Repository under Other Helpful Information.
An issue has been discovered where e-apps are being submitted without a program selected. Staff should attempt to contact the consumer to identify what program they are applying for. If the consumer indicates they are applying for LIEAP than let them know they can apply after 1/2/2020 on the SSP or we can mail them an application.
There are existing records on the Money Management page that start with a vendor name of “****DUP RECORD…” that now have the priority of 3 and an end month of 12/2019.
Reminder: Do not edit, remove or use these vendors for any payments for the 2020 LIEAP season. If you try to use these vendors, the benefits will NOT be issued to the vendor as these vendors are no longer active.
These records are from last year and applies to both Atmos and One Gas. They have new Resource Numbers (ORG ID’s) this year. Staff need to Add a new record using the current ORG ID and giving them a priority of 1 and/or 2.
For reference, the LIEAP Vendors in the RDB can be found at the following link:
http://dcfnet.dcf.ks.gov/EES/Documents/KEESP3TrainingResources/DeskAids/KEES-LIEAP-RDBVendorList.pdf
Please bookmark this link for reference. The ORG ID’s are listed for every active LIEAP vendor by fuel type. This list can change as vendors are added and/or removed.
Here is an example of a Money Management record from last year for a split vendor payment, One Gas and Evergy (Westar): The application was received in 3/2019 (for the 2019 season), so the start month is 3/2019. The One Gas vendor has an end month of 12/2019 since it is no longer a valid vendor. Evergy does not have an end month since it is still an active vendor. This is what the Money Management page should look like before any action is taken on the new 12/2019 LIEAP application.
When the consumer reapplies in 12/19 and still has One Gas and Evergy (Westar) for their vendors and wants their benefit split between the 2 vendors, the Money Management page should look like this now:
If the consumer no longer has Evergy or does not want their benefit split between 2 vendors, then the Evergy record needs edited. The priority needs to be updated to priority 3 and an end month added.
DCF Processing Deadlines – Year 2020 can be found on the DCF Intranet under Policy and Procedures.
Call Center Phone Number: 844-723-5337
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The information contained in the KEES Dispatch is for internal use only.