Wednesday 8/19: 6am – 9pm
Thursday 8/20: 6am – 8pm
Friday 8/21: 6am - 8pm
Saturday 8/22: 1pm – 9pm
Sunday 8/23: 6am – Monday 9pm
The Buy In Deletion Report will be available to eligibility staff on the 14th of each month. The Buy In file will be sent to CMS early on the morning of the 21st. The Buy In Deletion report that is received on 8/14/2020 will include all cases that lost eligibility 6/30/2020.
The removal of the deletion records by DXC will need to be completed by 5:00 PM on 8/20/2020. Any cases that need the deletion removed from the CMS file, will need to have an email sent to the DXC Buy In team no later than 2:00 PM on 8/20/2020 so they can be manually processed by the 5:00 PM deadline. The requests can be sent on a daily basis as the report is worked. DXC cannot guarantee that the manual processing will be completed before the CMS file is sent if the manual deletion requests are received after 2:00 PM on 8/20/2020.
If a deletion was manually removed from the CMS file last month, and the eligibility for that member is still not up to date in the MMIS at the point the deletion file is sent to CMS this month, that deletion will go to CMS even though that member is only listed on the Buy In Deletion report once.
If a new buy in case is being approved and qualifies for immediate buy in between 8/14/2020 and 8/20/2020, please send an email to the buy in team no later than 2:00 PM on 8/20/2020 so it can be considered for manual accretion to CMS on the file. The member must be known to the MMIS to be manually added to the buy in file. ksxix-buyin@dxc.com
In preparation for the next KEES release, scheduled for this coming Saturday, new scanner profiles are being pushed out to DCF Staff. Because of this, some staff may notice a new Document Type of Expedited Review. This Document Type should not be used until after the KEES release has been delivered on Saturday
DCF Processing Deadlines – Year 2020 can be found on the DCF Intranet under Policy and Procedures.
Tasks – Unable to Claim - Update
The KEES Help Desk is currently looking into an issue with Claiming tasks. This issue is not impacting all tasks, only select tasks (listed below). There is no Claim button on the Task Management pop-out window and the Claim button on the Task Detail pop-out window is not working. In addition, clicking the Task Name hyperlink from the Task Inventory page is not claiming the task either.
*Staff no longer need to submit Incident tickets for this issue. We previously instructed staff to reassign these tasks to the Orange-Blue queue once the work has been completed. It has been brought to our attention that staff are also unable to reassign these tasks. We are working to get staff a new process ASAP.
Impacted Tasks that have been Identified so far all appear to be Batch tasks:
No Open Activity with TANF
Verification Not Received
Approved Child Status Change
Pregnancy Overdue
WP Status Changed
Penalty Period is Ending
EDBC Error
Pending FC Program
Placement Change
New Permanency Plan
Call Center Phone Number: 844-723-5337
KEES Tier 1 (Access Issues Only)
KEES Repository KEES Medical User Manual KEES Non-Medical User Manual
The information contained in the KEES Dispatch is for internal use only.