Citizenship/Identity - Family Medical

 

Complete the following steps:

  1. Select Eligibility from Global Navigation. Select Customer Information from Local Navigation. Select Citizenship/Identity from Task Navigation. The Citizenship/Identity List page displays.

  2. Click the Add button.

  3. Select a Name from the drop-down menu.

  4. Select Yes or No from the drop-down menu in the Was this person born in a US State/Territory? field. If Yes, select the Birth State/Territory from the drop-down menu.

    NOTE: If the consumer was NOT born in a US State or Territory but IS a US Citizen, or is exempt from Citizenship/ID verification the user should not select No for the Was this person born in a US State/Territory? field. The user should leave this field blank in this situation.

    • Selecting No on this page tells KEES Rules to look at the Non-Citizenship page for information. If a consumer is Exempt or a Citizen and the user selects No, KEES does not recognize the citizenship since it is looking for a Non-Citizenship record.

    NOTE: If a record displays Federal Data HUB in the Document Type drop-down menu and the Verified drop-down menu displays Verified, the Citizenship/Identity has been verified through an Interface. If no record exists, the user may Request Verification using the Verification List page after Yes has been selected from the Was this person born in a US State/Territory drop-down menu and, both Citizenship and Identity fields have been updated to display as Federal Data HUB Pending.

  5. Select the Document Type on file from the drop-down menu and complete additional fields in the U.S. Citizenship Verification section.

  6. Select the appropriate status from the drop-down menu in the Medical Citizenship Verified field.

  7. Select the Document Type from the drop-down menu and complete additional fields in the Identity Verification section.

    NOTE: Based on the Document Type selected from the U.S. Citizenship Verification block and the Identity Verification block, additional required fields may display.

  8. Select the appropriate status from the drop-down menu in the Medical Identity Verified section.

  9. Click the Save button. The Citizenship/Identity Detail page displays.

  10. Check for accuracy and use Edit for corrections or click the Close button.

  11. Repeat the process for additional applicants.