Home > Contact Log Tasks 03.21.2023

Contact Log Tasks 03.21.2023

Category	Contact Reason	Task Created	Queue	Due Date
Application/Review Follow-Up	CHIP Premium Paid after Denial/Closure	CHIP Premium Paid	Eligibility E&D Eligibility LTC Eligibility	10 Days
Application/Review Follow-Up	Application Status	No Task Created
Application/Review Follow-Up	Question on Information Requested	No Task Created
Application/Review Follow-Up	Question on Notice Received	No Task Created
Application/Review Follow-Up	Requested Verification/Information Rec'd	No Task Created
Application/Review Follow-Up	Info Received on Denied/Close Program	Info Rcv'd On Denied/Disc	Eligibility E&D Eligibility LTC Eligibility	10 Days
Application/Review Follow-Up	Passive Review Response	Passive Review Response	Eligibility E&D Eligibility LTC Eligibility	10 Days
Application/Review Follow-Up	Request to have Determination Reviewed	Review Eligibility Determination	Eligibility E&D Eligibility	10 Days
Application/Review Follow-Up	WH Premium Paid after Denial/Closure	WH Premium Paid after Denial/Closure	Eligibility	10 Days
Card Request	Medical MCO	No Task Created
Card Request	State Medical ID Card	No Task Created
Case File Request	Case File Request	Case File Request	Mailroom	2 Days
Change Requests	Add New Person	Add New Person	Eligibility E&D Eligibility LTC Eligibility	5 Days
Change Requests	Address Change	Address Change	Contact Updates	5 Days
Change Requests	Contact Info Change-Phone/Email	Contact Info Change	Contact Updates	5 Days
Change Requests	Cooperation Request	Cooperation	Eligibility E&D Eligibility LTC Eligibility	10 Days
Change Requests	Customer Data Update	Demographic Change	Contact Updates	10 Days
Change Requests	PPS Ended Coverage-Need CH Coverage	PPS-Ended CovgAdd CH	Eligibility E&D Eligibility LTC Eligibility	10 Days
Change Requests	PPS Started Coverage-End CH Coverage	PPS Needs CH Closed	Eligibility E&D Eligibility LTC Eligibility	10 Days
Change Requests	Expense Changes	Expense Changes	Eligibility E&D Eligibility LTC Eligibility	10 Days
Change Requests	Income Change	Income Change	Eligibility E&D Eligibility LTC Eligibility	10 Days
Change Requests	Non-Cooperation	Non-Cooperation	Eligibility E&D Eligibility LTC Eligibility	10 Days
Change Requests	Premium Issues-CHIP	Premium Issues	Eligibility	10 Days
Change Requests	Remove HH Member	Remove HH Member	Eligibility E&D Eligibility LTC Eligibility	10 Days
Change Requests	Representative Changes	Representative Changes	Administrative-CH	10 Days
Change Requests	Resource Change	Resource Change	Eligibility E&D Eligibility LTC Eligibility	10 Days
Change Requests	TPL-Adding	TPL-Add	Contact Updates	10 Days
Change Requests	TPL-Deleting	TPL-Delete	Contact Updates	10 Days
End/Close Program/Coverage Request	Program Closure Request	End Coverage Program	Eligibility E&D Eligibility LTC Eligibility	10 Days
End/Close Program/Coverage Request	Request to Withdraw	Request to Withdraw	Eligibility E&D Eligibility LTC Eligibility	10 Days
End/Close Program/Coverage Request	Remove Member for Coverage	End Coverage-Member	Eligibility E&D Eligibility LTC Eligibility	10 Days
Follow Up Needed	Follow Up Call	Follow Up Call	Administrative-CH	5 Days
Follow Up Needed	Follow Up Email	Follow Up Email	Administrative-CH	5 Days
Follow Up Needed	Follow Up Walk-In	Follow Up Walk-In	Administrative-CH	5 Days
Follow Up Needed	Follow Up Written Correspondence	Follow Up Written Correspondence	Administrative-CH	5 Days
Appeal/Fair Hearing	Fair Hearing Request	No Task Created
Appeal/Fair Hearing	Appeal/Fair Hearing Request	Appeal/Fair Hearing Request	Concerns	10 Days
General Question	Non-Program Specific	No Task Created
General Question	Program Specific	No Task Created
Material Request	Elderly and Disabled Application(s)	No Task Created
Material Request	Family Application(s)	No Task Created
Material Request	Family Medical Application(s)	No Task Created
Material Request	Family Medical Review Form	No Task Created
Material Request	Marketing Materials	No Task Created
Material Request	Request for Release of Information	No Task Created
Material Request	Request to Resend System Generate Notice/Form	No Task Created
Grievances/Complaints	CHIP Premiums	GR-Premiums	Eligibility E&D Eligibility LTC Eligibility	10 Days
Grievances/Complaints	WH Premiums	WH Premiums	Eligibility E&D Eligibility LTC Eligibility	10 Days
Grievances/Complaints	Civil Rights Complaints	GR-Civil Rights	Concerns	10 Days
Grievances/Complaints	Clearinghouse Materials	GR-Materials	Concerns	10 Days
Grievances/Complaints	Customer Self Service Portal	GR-Self Service Portal	Concerns	10 Days
Grievances/Complaints	Customer Service	GR-Customer Service	Concerns	10 Days
Grievances/Complaints	Eligibility Determination	GR-Elg Determination	Concerns	10 Days
Grievances/Complaints	External	GR-External	Concerns	10 Days
Grievances/Complaints	Hold Time	GR-Hold Time	Concerns	10 Days
Grievances/Complaints	Legislative Contact	GR-Legislative	Concerns	10 Days
Grievances/Complaints	Other	GR-Other	Concerns	10 Days
Grievances/Complaints	Timeliness	GR-Timeliness	Concerns	10 Days
Referred to Agency Partner	PMDT Contact	PMDT Contact	PMDT	20 Days
Referred to Agency Partner	Referred to Agency Partner	No Task Created
Other	Other	No Task Created
Other	GR-Other	Concerns	Eligibility E&D Eligibility LTC Eligibility	10 Days