Person Searching Using TPI not MPI
If Person Search and Registration Person Search are using TPI to return search results, make sure all consumer information used matches exactly to the way it is captured in KEES. The TPI search logic is limited compared to the MPI search logic, so insuring the information used to search is an exact match will allow for the best search results.
CLARIS Web Service
Connectivity between KEES and CLARIS is not currently working. As a result, KEES is not receiving information on new providers or changes to existing providers. This impacts Foster Care and Child Care providers. When connectivity is restored, all updates and/or tasks regarding provider information should generate in KEES; therefore, work should not be lost because of the connectivity issues. A communication will be sent out when connectivity is restored.
Denial for No Interview Batch
The purpose of this batch is to auto-deny FA, TANF programs and program members for failure to complete a required interview. We are aware of cases that reached their timeliness during the down week that should have denied for failure to complete interview. We are working through how to fix those cases. Please do not attempt to handle these manually. Our plan is to leverage the automated process so the system can apply the denial on the actual day they should have been denied avoiding risk of them appearing to be untimely.
Pending Child Care Programs
During conversion we converted child care programs as Pending if the child care program was in Open status in KsCares if no current family plan existed. However, action may had already been taken in KsCares to notify the client that they were not eligible, but the program was still showing Open. If you run across these Pending applications, negative action to deny them and delete the notice on distributed documents (if the client was previously notified in KsCares).
SSP User Name
When a consumer has a SSP account, their User Name displays on the Case Summary page. If a consumer states they forgot their User Name, refer the consumer to the Forgot User Name link on the SSP homepage or the KEES Public Help Desk at 1-877-782-7358. Staff should not give out this information from the Case Summary page.
Tasks
Please make sure staff review the Phase 3 DCF Imaged Forms Desk Aid. Some Document Types have changed. Using the incorrect Document Type will generate a task for the wrong DCF queue. Below are two examples of forms imaged to the incorrect Phase 3 Document Type.
Workarounds
If processing a benefit for September where TANF did not pull into the Food Assistance budget, create an income record and run EDBC using the following criteria:
For October, we do not foresee a need to use this workaround since KEES is determining the TANF Budget. Apply the same workaround as above with October dates if you find it did not add the TANF Budget and record the incident in ServiceNow.
Interview Records for Late Reviews
When completing an interview for a Late Review received after the end of the Review Period, remember the Review form is considered a new application and the Type should reflect Application.
Call Center Phone Number: 844-723-5337
KEES Tier 1 (Access Issues Only)