Dispatch 09072017

Non-Medical Programs Only

EBT Case Detail

Security Access to the EBT Case Detail page is being modified. As of next week, staff will no longer be able to access this page. They will need to use the Issuance History page to see if a benefit has been issued or access EBT Edge to verify an issuance. If the Current Status on the Issuance History page shows as Issued, staff can assume the consumer has access to their benefit.

 

EBT Issuance

Make sure there is a County selected for the Primary Applicant on the Contact Summary page prior to issuing any benefits in KEES. Failing to do this causes the benefit to error off the EBT file.

 

PPS Payee

When indicating a PPS Payee on a program block, use the 1st of the month as the begin date. Failing to use the 1st of the month can impact payment issuance to the correct payee.

 

Workarounds:

EBT Undeliverable Card – Check Address Task

The EBT Undeliverable Card – Check Address Task does not always generate for the correct case number if the consumer is known to more than one case number. Use the client ID and name located in the task details to troubleshoot the task and issue.

 

Issuing Work Programs Supportive Service Payments to Consumers in Transitional Status

KEES is not currently allowing staff to issue Supportive Service Payments to consumers with a Work Programs program block in Transitional Status.

  1. Update the Work Programs program block status to Active.
  2. Create a Service Arrangement
  3. Create and Approve a Payment Request.
  4. Leave the program block in Active status overnight until the payment is issued.
  5. Update the Work Programs program block status to Transitional.
  6. Because we have altered the status on the program block, these cases need to be tracked manually. To do this, create a manual task as a reminder to discontinue these cases manually at the end of the 12 month transitional period. Select Work Programs as the queue, Follow Up Needed as the task name, and assign the task to the worker assigned to the Work Programs program block.

 

Helpful User Manual Material to complete this process:

 

Open WP – Assign Component Task

KEES is not currently generating an Open WP – Assign Component Task when TANF is approved and there is a Mandatory household member for Work Programs. Staff should maintain the communication process they used prior to KEES to communicate these approvals to Work Programs.

 

 

 

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk

KEES Tier 1 (Access Issues Only)

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