Dispatch 09112017

The following Defects were fixed and delivered in the 9/10/2017 build:

60490    Non-Medical only - Review/IR record not updating after running EDBC with RE Run Reason

60759    Linking Duplicate ID Functionality Not Working As Designed

60751    Manual ADULT Presumptive Eligibility - No Override Program Configuration Button

60780    EBT Case Detail Displays Incorrect Information

59247    Non-Medical only - Benefits missing for active cases

60531    Intake Tasks being generated in the Eligibility queue

60816    Authorized users are not able to edit LTC dependent information

60856    Update Security Group ‘KEES SUI Supervisor’ to grant edit privilege to the Verification List and      Verification Detail pages

60857    Map KEES-Reports DCF management to ‘KEES SIU Supervisor’ and ‘KEES RDB Supervisor’

60504    Getting JAVA error on the OHI tab

60242    TOP Weekly Update:  Joint debtor information (V1 and V2) is sent on newly certified claim

60685    Adjustment Report Amount and Amount Posed are displaying the incorrect values

60430    Error on Family Plan Screen when clicking hyperlink

60208    TOP 60 Day Notice:  Only one claim is listed on the notice instead of all qualified claims

60250    TOP Weekly Update Report:  U1 Records are not created on the Outbound file and the debtors are  not inactivated on the TOP Case Details        screen when the Collections Interface job closed the claim by making the recovery account balance to Paid in Full

60451    Denial for no interview after review – Driving query needs to check for the current status

60215    TOP 60 Day Notice:  Created Top 60 Day Notice is not available in Distributed Document page

60507    Sign in process takes 10+ minutes in OBIEE

60200    TOP Section 29:  Reversal section is not accounting for all Client and Agency totals/counts

60193    KEES EES staff able to navigate to the Issuance Detail page with the ability to Edit when they should only be able to View it

60383    Resource List page - Add and Edit buttons are displayed and functional for ‘KEES Contract Clerical Staff’ and ‘KEES Task Management’ and should not be

60470    Update the security matrix for ‘KEES DCF Central Office EBT Unit’

59607    Medical SSP - Tax info not mapping correctly into Tax pages

60034    TOP:  Adjustment Report ‘Claim status not Active’ message is not displayed on the Message column of the TOP Adjustment Summary report

60019    TOP:  Adjustment Report:  Over Collected Amount is displayed incorrectly on the TOP Adjustment Report

60054    TOP:  Collections:  Message code claim not active generated when an offset sent set balance to 0

 

Non-Medical Programs Only

Child Care when Child is in Foster Care:

KEES is incorrectly denying child care for children in relative placement Foster Care. If you receive one of these cases, please send it to the KEES Help Desk for further instruction.

 

EBT Payments Monitoring Batch for Child Care:

The EBT Payments Monitoring batch which ran last Thursday, 9/7 addressed more cases than necessary. This inadvertently closed some CC cases and providers in error. Closure notices would have been generated to the client and provider last Thursday, 9/7. The population impacted in error is related to the rule of CC case closure if payments have not been made to the provider for the past two consecutive months.

 

Searching for e-Applications in ImageNow:

The Images button does not appear on Application-Registration tasks created from an SSP application. Until this is fixed, please search for the e-application documents in ImageNow.

 

Non-Medical Workarounds:

Child Support – Arrearages Paid to Client

KEES is not correctly counting the Income Type of Child Support – Arrearages Paid to Client in the TANF budget. Until this is fixed, use the Income Type of Child Support – Voluntary Payments.

 

  1. Select Non-Medical from the Program Type drop-down menu.
  2. Select Child/Spousal Support from Income Category drop-down menu.
  3. Click the Add button.
  4. Select the Name of the consumer receiving the income from the drop-down menu.
  5. Select the Voluntary Payments from the Type drop-down menu.
  6. Select Once a Month from the Frequency drop-down menu.
  7. Enter the First and Last Name of the person paying the support in the Person Paying Name text box.
  8. In the Descriptions box, type Child Support – Arrearage Paid to Client WA.
  9. In the Income Amounts section, select Non-Medical from the Display by Program Type drop-down menu. The Add button dynamically displays.
  10. Click the Add button. The Income Amount Detail page displays.
  1. In the Average Calculator, enter the Date Received using the <mm/dd/yyyy> format or the calendar icon.
  2. Enter the Amount of child/spousal support received.
  3. For the Count in Average column, if any amounts are not representative and should not be included in the calculation select No from the drop-down menu. Otherwise, leave the value defaulted to Yes.
  4. To record multiple support amounts, click the Add button to create an additional support value in the Average Calculator.
  5. Select 3 from the Divisor drop-down menu to indicate that the average is based on the 3 months of payments entered.
  6. When all payment/check amounts have been entered, click the Calculate button.
  7. Click the Use button. The calculated income amount populates in the Reported Amount field.
  8. Enter the Begin Date using the <mm/dd/yyyy> format or the calendar icon. This date is the first day of the application month unless the first payment was received within that month.
  9. Select a Verified value from the drop-down menu.
  10. Select the Source for the verification from the drop-down menu.
  11. Click the Save and Return button. The Income Detail page displays.

 

Issuing Work Programs Payments for Consumers in Transitional Status

KEES is not currently allowing staff to issue Supportive Service Payments or Provider Payments for Consumers with a Work Programs program block in Transitional Status.

  1. Update the Work Programs program block status to Active.
  2. Create and Approve the Payment
  3. Leave the program block in Active status overnight until the payment is issued.
  4. Update the Work Programs program block status to Transitional.
  5. Because we have altered the status on the program block, these cases need to be tracked manually. To do this, create a manual task as a reminder to discontinue these cases manually at the end of the 12 month transitional period. Select Work Programs as the queue, Follow Up Needed as the task name, and assign the task to the worker assigned to the Work Programs program block.

 

Helpful User Manual Material to complete this process:

 

Foster Care Medical Programs Only

Converted Adoption Subsidy cases

During conversion Adoption Subsidy programs were converted from KAECSES with the KAECSES case number. These did not match the KEES Medical case numbers.  Because of the conversion process, children who had Active Adoption Subsidy cases have two PPS cases in KEES: one case with Foster Care and Medical and another case with Adoption Assistance.

 

If the Adoption is in the Pre-finalization stage:

 

If the Adoption case has been finalized and Foster Care is Discontinued:

  1. Verify the Client ID on the Foster Care Case matches the Client ID on the Adoption Assistance case.
  1. Discontinue the Medical program on the Foster Care case number using the last day of the current Benefit Month by Running EDBC for the following month.
  2. If the Foster Care program block shows an Active Status, complete Negative Action on the Foster Care program block prior to running EDBC to Discontinue the Medical Program block.
  3. Add a Medical program block to the Adoption Subsidy case:

 

 

 

 

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk

KEES Tier 1 (Access Issues Only)

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