Dispatch 09132017

All Programs

KEES Availability this Weekend

Saturday 9/16: KEES will be available 10am - 6pm

Sunday 9/17: KEES will be available 12pm - 6pm

ServiceNow Reminder

For ServiceNow submitters, please remember to select the correct Category and Subcategory when submitting your Incident to the KEES Help Desk. ServiceNow tickets that are incorrectly categorized are hard to identify with the expected need that the user intended.

Medical Programs Only

RC Tool

We are aware that the Reasonable Compatibility Tool at times is not providing expected results. We are currently researching the issue. While we are investigating the matter we will temporarily lift the requirement of workers to obtain direction from KEES Help Desk before completing the Manual RC Tool as outlined in KDHE Policy Directive 2017-04-01. Workers will still be required to report all occurrences of the issue to the KEES Help Desk and indicate that the determination is completed at the time of reporting.

Non-Medical Programs Only

Workarounds

V808: General Correspondence Form

We have received reports that staff are unable to print the V808 centrally but have been successful printing locally. A fix is being researched - until this is able to be remediated please use Print Locally when using the V808.