Dispatch 12292017

All Programs

KEES Availability this Weekend

Saturday 12/30: 8am-8pm

Sunday 12/31: 12pm (Noon)-6pm

Monday 1/1: 8am-8pm

Medical Programs

Non-Medical Programs Only

Authorized Representatives

Remember to use the following criteria when adding an Authorized Representative in KEES.

1. Do not create the Authorized Representative as a New Person if they are a case person and not with a Helping Agency.

2. Always create the Authorized Representative as a New Person if they are with a Helping Agency. This is true even if you find them on the Registration Person Search Results page during the Authorized Representative screen flow. Non-case people do not get a client ID, so creating more than one instance of an Authorized Representative associated to a Helping Agency will not create duplicate people in the Master Person Index (MPI).

3. For Authorized Representatives that provide assistance to more than one consumer, enter C/O <consumer’s name> in the Address Line 2 on the Address Detail page.

NOTE: The C/O information entered on Address Line 2 will appear on notifications sent to the Authorized Representatives. This is why it is essential to follow guideline #2. If you don’t create a new instance of the Helping Agency each time you create an Authorized Representative, then the C/O <consumer’s name> associated to the Authorized Representative’s address will appear on every notification that instance of the Authorized Representative is associated to.

Child Support Services (CSS) Cooperation Task

When a consumer’s cooperation status is updated in the CSS system to Cooperating there is an outbound interface that sends this information to KEES.  A CSS Cooperation task is generated by KEES for the Purple Queue when a consumer on an Active or Pending program is back in cooperation with child support.

Enter the Compliance Date on the Non-Compliance record for any applicable Child Support or CSS Non-Cooperation Types regardless of whether or not the program is Active or Pending. If necessary, enter the compliance date in the Override End Date as well.  See Editing or End Dating a Non-Compliance Record in the KEES User Manual for guidance on entering cooperation information.

CSS Staff will no longer send an email when a consumer is cooperating. CSS Staff will still notify EES workers through an email/memorandum when a consumer is NOT COOPERATING.

For more information on the CSS Referral and Non-Compliance process see the KEES User Manual here.

e-Application PDFs not Found in ImageNow

The PDF for some e-Applications submitted through the DCF Self-Service Portal (SSP) are not successfully being sent to ImageNow. Continue to send in Help Desk tickets around this issue as some of the PDF’s can be found and made available in ImageNow. KEES Help Desk will communicate back which scenario the incident falls into through the incident resolution process. Please wait to register and process the application until you have received resolution from Help Desk.

• If the PDF is found it will be made available in ImageNow. In this scenario please follow the normal SSP application process.

• If the PDF cannot be found please follow the process below to obtain the necessary information so the application can be registered and processed timely.  

1. Honor the original application date. This date can be found on the e-Application Summary page.

2. Clerical staff will register the e-App using the e-Application Summary page. After the application is registered complete the task to generate the Process Application task for the worker.

3. The worker will fill out a new application with the consumer during the interview. The worker will ask the consumer the questions and record their answers. This application will need to be imaged to ImageNow and used to process the application.

•  If the consumer has a copy of their PDF that can be used to process the application. The consumer can provide the PDF by mail, drop off or email.