Dispatch 1312018

All Programs

KEES Availability this Weekend

Saturday 2/3: 8am-8pm

Sunday 2/4: 12pm-6pm

Medical Programs

Non-Medical Programs

ABAWD EDBC Indicator:

The Program Configuration block on the Food Assistance EDBC Summary page does not indicate Adult(s) as an ABAWD when a child is Temporarily Out of the Home due to Foster Care. Staff need to update the Child’s Household Status Detail record to Permanently Out of the Home in order for the EDBC Summary to indicate the Adult(s) as ABAWD.

Child Care Overpayments:

In some instances, staff may be unable to create a Child Care overpayment through EDBC due to a Hard Stop error received after identifying the Overpayment Amount and selecting a Recovery Account. Until this is fixed, staff need to calculate the overpayment off system and create an External Recovery Account. Also, submit an incident ticket through Service Now when experiencing this issue to help the Help Desk gauge how many cases this issue impacts.

School Attendance Detail page:

Staff are currently unable to reject School Attendance records submitted through the SSP. Until this issue is fixed, staff need to accept the record and then remove it from the School Attendance List page.

SSP e-Applications:

The SSP contains received date logic. If an application or review/IR is submitted on Friday after 5 PM CST, the application or review/IR will have a received date of the following Monday, assuming it is not a holiday. Only an application or review/IR submitted during normal work hours should have a received date of that same day.

This logic is not currently working. When registering documents received from the SSP, pay attention to the Submit Date/Time found on the e-Application PDF and e-Application Summary page. If needed, manually update the Application Date and Beginning Date of Aid until this issue is fixed. See the Non-Medical User Manual for detailed steps.

Telephonic Signatures – Harvesters:

Harvesters provides a service to their clients by assisting them with applying for FA, TANF, and Child Care benefits in person and over the phone. Currently all applications completed over the phone between Harvesters and a client are mailed to the client for their signature and the client is then responsible to turn it in to the local DCF office. Effective 2/1/18 Harvesters will be equipped to offer Telephonic Signature to applicants. If the client agrees to do the Telephonic Signature Harvesters will complete the online application with the client over the phone. If the Telephonic Signature is completed the application will be submitted through the SSP. Harvesters will then mail or email a copy of the application to the applicant after it has been submitted online.

We wanted to make the field aware that they will start seeing online applications being submitted with the clients name in the signature field followed by a dash then “Harvesters” to indicate to DCF a telephonic signature was captured. For example “John Doe – Harvesters” We do not know the volume of the applications that Harvesters will be submitting with Telephonic Signature. It may be a high volume at first then decrease or we may see very few overall. DCF will not be tracking these applications in any special way.

If there are any issues with the Telephonic Signature applications, or the field needs to obtain the actual recording of the Telephonic Signature (for appeals or fraud purposes) please email Janelle Harper and cc Shannon Connell. Field staff are not to be contacting Harvesters directly. KEESM will be updated with the next revision in March.

Harvesters currently serves the following counties:

• Wyandotte

• Johnson

• Miami

• Douglas

• Franklin

• Shawnee

• Osage

• Jefferson

• Wabaunsee

• Jackson

• Pottawatomie

• Nemaha

• Marshall

• Riley

• Clay

• Washington