March schedule for important processing dates:
CHIP Premium Discontinuance Batch – March 7th
Spenddown Met to Unmet - March 10th
Buy-In Deletion Report available – March 14th
Review Batch Run – March 15th
Timely Notice Closure – March 17th
Negative Change – March 20th
Buy-In Deletion Report completed – March 20th
Final Processing date – must allow time for authorization by KDHE.
May Come-Up Month Available – March 22nd
MMIS Monthly – March 23rd
Reviews Discontinuance Batch for March 2017 Reviews - March 30th
For individuals that submit incident tickets directly to Service Now, you should not update the Description section after the incident has been submitted. The KEES Help Desk does not receive a notification when updates are made to incident tickets, it is unlikely that updates will be noticed if the ticket has been claimed and is being processed. If the content of an incident needs to be changed or updated, you must advise the KEES Help Desk by sending an email with the subject line referencing the incident number.
There has been a push to clean up the ‘bad tasks’ (tasks that cannot be voided/claimed/completed) in KEES. We are in the process of removing all of the tasks from the system that have been reported to the KEES Help Desk. We have identified the problem and are working toward the fix. However, until the fix has been implemented, it is very important that these tasks are reported so they can be removed from the system.
When you submit a Service Now incident, please use the template section ‘If Task Issue’.
Call Center Phone Number: 844-723-5337
KEES Tier 1 (Access Issues Only)