Dispatch 20170413

Important Dates

April schedule for important processing dates:

Help Desk Email Reminder

Help Desk Issues/ Rescind Request

KEES Help Desk Email: KEES.HelpDesk@ks.gov

For password reset

KEES Tier 1 Email (Access Issues Only): KEES.Tier1@ks.gov

ServiceNow Reminder

When reporting Issue type- Double Check you are selecting the correct one.

Issue Type drop-down expanded on the Service Now program.

Non-Medical is only for TANF/Food Assistants/ Child Care/ Work Programs/ FAET.

If you are not working one of those cases you are having a MEDICAL issue and it needs to be reported as such.

EDBC Reminder

When completing an authorized Override on EDBC, if possible, please remember to run the month following after the override to ensure a “clean” EDBC is the last saved and accepted one.

 

Four new NOAs about premiums:

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk

KEES Tier 1 (Access Issues Only)

KEES Repository    KEES User Manual