Dispatch 2232018

All Programs

KEES Availability this Weekend

Saturday 2/24: Not Available

Sunday 2/25: Not Available

Person Search - Did you know?

Did you know if you do a Person Search on Chris Brown, you will not return any Christopher Brown’s in your Search Results? However, if you search on ‘Christ’ Brown, you will return the Christopher’s. Why is that?

1. This is because KEES is looking for a match on the name Chris Brown - and it will find one (or many).

2. However, when you add the ‘t’ and search on the name Christ Brown, no matches will be found. This will automatically cause KEES to do more of a wild card search. Now your Search Results will return Christopher, Christina, Christian, etc.

3. Exception to the rule: If Christopher Brown has Chris Brown listed as an alias. The Person Search logic will also look at any aliases a person has listed on Individual Demographics.

Registration Issues

I just created a new person but I cannot get them to return in my Search Results. What do I do?

• DO NOT attempt to create the person again. STOP and submit a ticket to the KEES Help Desk. If you know the Client ID number that was just created for them, please include that in the KEES Help Desk ticket. Otherwise, include the person’s first name and either the case number you were trying to add them to or their eApp ID.

I am getting the SSN Already Exists in KEES error message but I could not locate anyone with the SSN when I searched on it. What do I do?

• DO NOT remove the SSN and proceed with Registration. STOP and submit a ticket to the KEES Help Desk. Removing the SSN will produce a Duplicate ID. Please include the person’s first name and either the case number you were trying to add them to or their eApp ID in the KEES Help Desk ticket.

I am getting the SSN Already Exists in KEES error message but I am selecting the existing KEES person with that SSN.

• If the person you are selecting has linked Duplicate IDs and both IDs have the SSN, you will receive the SSN Already Exists in KEES error message when you attempt to add the Primary Client ID to a case.

• DO NOT attempt to fix the issue yourself. STOP and submit a ticket to the KEES Help Desk. The fix for this issue is scheduled to be delivered soon, but in the meantime, they must come to the KEES Help Desk to be fixed.

Check that SSP eApp before linking!

• Before linking an SSP eApp to a case, check to verify the application is for the program you think it is for. Some Non-Medical SSP applications are being routed to KDHE in error, just as some Medical SSP applications are being routed to DCF in error.

• It is not sufficient to check the eApp Source. Workers must actually check which programs the consumer is applying for. This information can be located in the Program Information section of the eApp or on the PDF.

• If you find an eApp that was routed to the wrong agency, submit a ticket to the KEES Help Desk.

Eligibility Issue

I am trying to make updates to the Individual Demographics page but I am getting the SSN Already Exists in KEES error message. What do I do?

• If the SSN was already known to the person, DO NOT remove the SSN. Once the SSN has been removed, you will not be able to re-add it. You cannot remove the SSN and then click the Cancel button and expect the SSN to remain - once you remove it from the field, it is gone. Instead, you should navigate off of the page, leaving the SSN in place.

• Complete a Person Search on the SSN and see if it is known to any other ID. If it is not, then submit a ticket to the KEES Help Desk. The case number and Client ID should be included in the ticket.

Medical Programs

Non-Medical Programs