KEES Availability this Weekend
Saturday 8/18: 8am - 8pm
Sunday 8/19: 12pm - 6pm
Applications Opened in Error
Effective immediately, the Negative Action reason of Application Opened in Error should not be used. It is not behaving properly and is resulting in cases needing a data fix. Reminder - Per the 4/11/18 KEES Dispatch, all Rescind/Reapply issues should be sent to the KEES Help Desk for resolution. If an application was registered in error and needs to be removed, please submit a ticket to the KEES Help Desk. DO NOT attempt to remove the application in order to Rescind the previous application
SSN Verification
Staff should NOT be updating the SSN Verification field to SSN Provided if the field previously said HUB-SSA, SSA-SVES or Good Cause. When staff change this verification field, it disrupts eligibility for medical programs as SSN Provided is not considered verified.
We have seen this happen on clients that have medical programs where DCF staff have updated the SSN Verification field to SSN Provided when it was previously verified.
Address Reminder
Staff should not use a future date when adding an address. When adding a new address, the current date should be entered as the Begin Date.
If a new application:
• Medical programs: Enter the 1st day of the application month or prior medical month as the Begin Date.
• Non-Medical programs: Enter the Application Date as the Begin Date.
Buy In Reminder
The Buy In Deletion Report will be available to eligibility staff on the 14th of each month, or the first working day following the 14th unless otherwise notified. The Buy In file will be sent to CMS early on the morning of the 21st. This means the Buy In Deletion Report will need to be completed by 5:00 PM on the 20th. Any cases newly authorized between the 14th and the 20th that qualify for immediate buy in, or cases that need the deletion to be removed from the CMS file, will need to have an email sent to the DXC Buy In team no later than 2:00 PM on the 20th so they can be manually processed. LOC-KSXIX-BuyIn@groups.ext.hpe.com
Medical Processing Deadlines
Processing Deadlines – Fiscal Year 2019 can be found on the KEES Repository under Other Helpful Information.
Non-Medical Processing Deadlines
DCF 2018 Processing Deadlines can be found on the DCF Intranet under Policy and Procedures.
Call Center Phone Number: 844-723-5337
KEES Tier 1 (Access Issues Only)
KEES Repository KEES Medical User Manual KEES Non-Medical User Manual